ITIL

at school(s) in Boston or delivered online/live/on-site/by e-learning

ITIL v2 (Certificate)
Course Format: Classroom
School/Trainer: Sunset Learning Institute, Inc. [All Courses]
Training Center(s)/Venue(s): Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York

In this course, you’ll focus on implementing and managing the processes and functions involved in managing exceptions in normal infrastructure control and service delivery, including being able to organize an effective Service Desk function, along with the related Incident and Problem Management processes. These processes are aimed at optimizing quality of service by effectively responding......

Course description>>
 

This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle. Upon successful completion of the education an......

Course description>>
 

This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL® Service Lifecycle. Upon successful completion of the education ......

Course description>>
 

This hands-on, instructor led, ITIL version 3 Foundation Certification training program introduces you to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Accredited by ISEB, this course helps you prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITIL programs. This cours......

Course description>>
 

IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices are presented in a service lifecycle model, including Service Strategy, Service Design, Ser......

Course description>>
 

you will learn how to Prepare for and take the ITIL Foundation Certification Exam Evaluate best practices in IT Service Management based on the ITIL methodology Assess the activities and roles involved in each ITIL process Explore the components of Service Support and Service Delivery processes Recognize key IT Service Management terminology Identify security issues throughout the IT......

Course description>>
 

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