ITIL

at school(s) in Canada or delivered online/live/on-site/by e-learning

Itil It Service Continuity Management
Course Format: Classroom
School/Trainer: CBIT Canadian Beaver Training Ottawa [All Courses]
Training Center(s)/Venue(s): Ottawa, Ontario, Canada
Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa

Module 0: Goals of It Service Continuity | Module 1: Business Continuity | Module 2: The Business Continuity Lifecycle | Module 3: Risks and Threats | Module 4: Roles and Responsibilities | Module 5: Consideration of Recovery Options | Module 6: Benefits, Costs and Possible Problems ...

Course description>>
 

Module 0: Service Desk | Module 1: Configuration Management | Module 2: Incident Management | Module 3: Problem Management | Module 4: Change Management | Module 5: Release Management | Module 6: Service Level Management | Module 7: Availability Management | Module 8: Capacity Management | Module 9: It Service Continuity | Module 10: Financial Manag......

Course description>>
 

The high reliance on information technology infrastructure has placed a significant demand on information system organizations to be both effective and efficient. The framework of Information Technology Infrastructure Library (ITIL) Service Management has become the de-facto best practice worldwide, for the provision of high-quality IT services, that customers should demand. Service providers, ......

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The main focus of the Service Manager’s Expert Bridge program is to explain the GAP between the content of ITIL V3 versus the content of ITIL V2. A series of effective lectures designed at achieving a clear understanding the new ITIL V3 Best Practice and Service Management lifecycle model, processes and functions, including: The objectives, scope, concepts, activities, key metrics (K......

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The Service Level Management (SLM) workshop is an in-depth exploration of the Service Level Management process. It details the steps required to plan, implement, and operate the Service Level Management process as defined in the IT Infrastructure Library (ITIL). This course focuses on the necessary items and activities to implement and manage an effective ITIL Service Level Management ......

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This new program replaces the individual Service Desk / Incident management and Problem Management Practitioner courses. It focuses on the implementation, management, and optimization of integrated processes required for achieving Service and Support within an IT infrastructure and related IT Services. The Service and Support program is offered over a 5-day period and includes a 2 hours form......

Course description>>
 

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