ITIL

at school(s) in Chicago or delivered online/live/on-site/by e-learning

ITIL v2 (Certificate)
Course Format: Classroom
School/Trainer: Sunset Learning Institute, Inc. [All Courses]
Training Center(s)/Venue(s): Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York

In this course, you’ll focus on implementing and managing the processes and functions involved in managing exceptions in normal infrastructure control and service delivery, including being able to organize an effective Service Desk function, along with the related Incident and Problem Management processes. These processes are aimed at optimizing quality of service by effectively responding......

Course description>>
 

This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle. Upon successful completion of the education an......

Course description>>
 

This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL® Service Lifecycle. Upon successful completion of the education ......

Course description>>
 

This hands-on, instructor led, ITIL version 3 Foundation Certification training program introduces you to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Accredited by ISEB, this course helps you prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITIL programs. This cours......

Course description>>
 

Learn the basics of the Information Technology Infrastructure Library (ITIL? and discover the importance of a systematic approach to IT service management. Currently at Version 3, ITIL?contains a comprehensive description of the processes and best practices involved in planning, delivering, and managing IT services. This course covers basic ITIL?concepts and terminology, and helps prepare stud......

Course description>>
 

This EXIN-accredited training course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. This five day ITIL training seminar focuses on the implementation and management of the processes and functions involved in achiev......

Course description>>
 

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