ITIL

at school(s) in Indonesia or delivered online/live/on-site/by e-learning

ITIL Practitioner - Support and Restore (Certificate)
Course Format: Classroom
School/Trainer: PT Datacraft Indonesia [All Courses]
Training Center(s)/Venue(s): Jakarta, Indonesia
Jobs & Resumes: Jakarta
Houses & Roommates: Jakarta

Manage customer relations and deal with incidents to structurally improve the IT infrastructure and minimize the business impact of errors. This course focuses on the ITIL processes Incident/Problem Management and Service Desk Function. The aim of this training is to show the participants how to optimize the quality of service by applying the ITIL best practices....

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Participants will learn the principles and core elements of the process oriented approach to IT Service Management according to the ITIL Best Practice Processes. An interactive approach is used combining lecture, disscussion and simulation-experience to prepare participants for the included ITIL Foundation in Service Management certification....

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ITIL Training with Simulation...

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INIXINDO has trained more than 4000 IT professionals a year from more than 1000 national and multinational companies. INIXINDO has also established strategic alliances with big multinational IT companies such as IBM, Cisco Systems, Oracle Corp, Sun Microsystems, Microsoft, Software AG and many others. Outstanding results that has been achieved by INIXINDO was a reflection of commitment for c......

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What makes INIXINDO different with its competitors, is the ability of INIXINDO to update its courses materials (kits) with the latest development of Technology. And that’s why we set our strong willingness in our motto "CONTINUOUS LEARNING KEEP UP TO DATE". Until now INIXINDO has trained more than 4000 IT professionals a year from more than 1000 national and multinational comp......

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This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ......

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