ITIL

at school(s) in New York or delivered online/live/on-site/by e-learning

ITIL v2 (Certificate)
Course Format: Classroom
School/Trainer: Sunset Learning Institute, Inc. [All Courses]
Training Center(s)/Venue(s): Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York

In this course, you’ll focus on implementing and managing the processes and functions involved in managing exceptions in normal infrastructure control and service delivery, including being able to organize an effective Service Desk function, along with the related Incident and Problem Management processes. These processes are aimed at optimizing quality of service by effectively responding......

Course description>>
 

This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle. Upon successful completion of the education an......

Course description>>
 

This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL® Service Lifecycle. Upon successful completion of the education ......

Course description>>
 

This hands-on, instructor led, ITIL version 3 Foundation Certification training program introduces you to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Accredited by ISEB, this course helps you prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITIL programs. This cours......

Course description>>
 

This course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Service Desk and Incident Management process. Who Should Attend: The course is appropriate for anyone involved in the Incident Management process or the service Desk and offers a natural ......

Course description>>
 

In this course, students will learn how to effectively organize and work within a team environment. At Course Completion: After attending this workshop, attendees will understand how ITIL processes can improve IT operations. In particular, participants will: - Understand ITIL’s five operational processes, single function and five tactical processes - Comprehend the main activities of e......

Course description>>
 

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