ITIL

at school(s) in Philippines or delivered online/live/on-site/by e-learning

ITIL Practitioner - Support and Restore (Certificate)
Course Format: Classroom
School/Trainer: Datacraft Communications System Inc. [All Courses]
Training Center(s)/Venue(s): Makati City, Metro Manila, Philippines
Jobs & Resumes: Makati City
Houses & Roommates: Makati City

Manage customer relations and deal with incidents to structurally improve the IT infrastructure and minimize the business impact of errors. This course focuses on the ITIL processes Incident/Problem Management and Service Desk Function. The aim of this training is to show the participants how to optimize the quality of service by applying the ITIL best practices....

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Participants will learn the principles and core elements of the process oriented approach to IT Service Management according to the ITIL Best Practice Processes. An interactive approach is used combining lecture, disscussion and simulation-experience to prepare participants for the included ITIL Foundation in Service Management certification....

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A B O U T T H E P R O G R A M This course introduces the learners to ITIL, IT Service Management (ITSM), and the key processes that are part of the ITIL Best Practices framework. The ITIL Foundation course uses a combination of excellent delivery from experienced ITSM practitioners / trainers and a virtual case study VESMTM to simulate an actual scenario and introduce learners to key ITIL pr......

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Information Technology Infrastructure Library (ITIL) guidelines developed by the CCTA (now OGC) in Norwich, England, for the British Government, is a set of best practices used to deliver high quality IT services. The best practices described in ITIL represent the consensus derived from over a decade of work by thousands of IT and data processing professionals’ world-wide, including hundre......

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This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ......

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This eLearning course has been designed to offer a high level introduction to the concepts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well demandi......

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