ITIL

at school(s) in San Antonio or delivered online/live/on-site/by e-learning

ITIL Awareness
Course Format: Classroom
School/Trainer: Dream Catchers inc [All Courses]
Training Center(s)/Venue(s): San Antonio, Texas, United States
Jobs & Resumes: San Antonio
Houses & Roommates: San Antonio

The Exploring IT Service Management Concepts provides the attendee with an in-depth introduction to IT Service Management and what it takes for an IT organization to achieve business and IT alignment, repeatable processes and demonstrable IT service value. It introduces the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL ® ). The attendee i......

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The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 11 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated in-course on their ......

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ITIL Practitioners - Support and Restore Formerly ITIL Practitioners Incident Management, Service Desk, Problem Management In five (5) days you will learn to manage, organize and optimize the Service Desk function and Incident and Problem Management processes through interactive classroom training. Class focuses on developing strong process/function interfaces. The resulting improvements ......

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Practitioners - Release and Control (IPRC) Formerly ITIL Practitioner Change Management / Release Management / Configuration Management This EXIN Accredited five (5)-day course focuses the Release and Control processes and functions that are responsible for: Achieving control and stability within an IT infrastructure and Effective Change and Release Management based on an effective Conf......

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Practitioners - Agree and Define (IPAD) Formerly ITIL Practitioner Service Level Management and Financial Management. In five (5) days you will learn to manage, organize and optimize the Service Level and Financial Management processes through interactive classroom training. The class teaches you to run IT like a business by: Developing process interfaces Building strong customer ......

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This course 2 1/2 day course introduces the key concepts of each ITIL function and process by exploring the objectives, activities, relationships, challenges and benefits. Included in the course: Slides and notes pages Case Study and Exercises Process Relationship charts ITIL process maps and online study aids Complete ITIL Dictionary (V3) Sample Exam with answers and rationale......

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