ITIL

at school(s) in Singapore or delivered online/live/on-site/by e-learning

ITIL Practitioner - Support and Restore (Certificate)
Course Format: Classroom
School/Trainer: Training Partners Pte Ltd. [All Courses]
Training Center(s)/Venue(s): Singapore, Singapore
Jobs & Resumes: Singapore
Houses & Roommates: Singapore

Manage customer relations and deal with incidents to structurally improve the IT infrastructure and minimize the business impact of errors. This course focuses on the ITIL processes Incident/Problem Management and Service Desk Function. The aim of this training is to show the participants how to optimize the quality of service by applying the ITIL best practices....

Course description>>
 

Participants will learn the principles and core elements of the process oriented approach to IT Service Management according to the ITIL Best Practice Processes. An interactive approach is used combining lecture, disscussion and simulation-experience to prepare participants for the included ITIL Foundation in Service Management certification....

Course description>>
 

This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL® best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level t......

Course description>>
 

ITIL® (IT Infrastructure Library) is an integrated, process based, comprehensive framework for IT Service Management which includes both Service Delivery and Service Support. ITIL is used by many hundreds of organizations around the world. With the focus of ITIL® V3 now firmly placed on integrating technology and business, rather than just aligning them, you can expect to see the benefits of IT......

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This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ......

Course description>>
 

This eLearning course has been designed to offer a high level introduction to the concepts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well demandi......

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