ITIL

at school(s) in Toronto or delivered online/live/on-site/by e-learning

ITIL Service Manager Bridge
Course Format: Classroom
School/Trainer: CTE Solutions Inc. [All Courses]
Training Center(s)/Venue(s): Ottawa, Toronto, Ontario, Canada
Jobs & Resumes: Ottawa, Toronto
Houses & Roommates: Ottawa, Toronto

The main focus of the Service Manager’s Expert Bridge program is to explain the GAP between the content of ITIL V3 versus the content of ITIL V2. A series of effective lectures designed at achieving a clear understanding the new ITIL V3 Best Practice and Service Management lifecycle model, processes and functions, including: The objectives, scope, concepts, activities, key metrics (K......

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The Service Level Management (SLM) workshop is an in-depth exploration of the Service Level Management process. It details the steps required to plan, implement, and operate the Service Level Management process as defined in the IT Infrastructure Library (ITIL). This course focuses on the necessary items and activities to implement and manage an effective ITIL Service Level Management ......

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This new program replaces the individual Service Desk / Incident management and Problem Management Practitioner courses. It focuses on the implementation, management, and optimization of integrated processes required for achieving Service and Support within an IT infrastructure and related IT Services. The Service and Support program is offered over a 5-day period and includes a 2 hours form......

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This new program replaces the individual Change and Configuration Management Practitioner courses. It focuses on the implementation, management, and optimization of integrated processes required for achieving control and stability within an IT infrastructure. The Release and Control program is offered over a 5-day period and includes a 2 hours formal examination on the afternoon of the fift......

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This new program replaces the individual Capacity, Availability and IT Service Continuity Management Practitioner courses. It focuses on the implementation, management, and optimization of integrated processes required for achieving effective planning of improvements within an IT infrastructure. The Plan and Improve program is offered over a 5-day period and includes a 2 hours formal certific......

Course description>>
 

This new program replaces the individual Service Level Management and Financial Management for IT Services Practitioner Courses. It focuses on the implementation, management, organization and optimization of integrated processes required for achieving control and stability within an IT infrastructure. The Agree and Define program is offered over a five day - 40 hours of class exposure and int......

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