Knowledge Management

at school(s) in Chicago or delivered online/live/on-site/by e-learning

Knowledge Management
Course Format: Classroom
School/Trainer: The Resource Center for Customer Service Professionals LLC [All Courses]
Training Center(s)/Venue(s): Chicago, IL, United States
Jobs & Resumes: Chicago
Houses & Roommates: Chicago

This training course provides support center supervisors, managers, and directors with a set of practical methods for gathering, storing and maintaining, and successfully re-using information. In today’s fast-paced support industry, it is critical to know how to leverage your organization’s information through proper management. The Knowledge Management Foundations training course......

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Sustainable Innovation continuously makes new knowledge in response to problems and also enhances the capacity to make new knowledge in response to problems encountered in the future. The Gateway Workshop emphasized the relationship between innovation and KM. This workshop examines the relationship between sustainable innovation and KM in far more detail. The workshop covers: Defining Sus......

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As a formal discipline, Knowledge Management is very young. And many of its practitioners would even deny that it is a formal discipline. So it’s not surprising that there haven’t been very many clearly recognizable conceptual approaches to it that have gained currency and popularity. In the Gateway Workshop, the distinction between First and Second Generation KM was emphasized and th......

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The Gateway Workshop focused a good deal on the importance of Knowledge Claim Evaluation (KCE), sometimes called Error Elimination, or Killing our Worst Ideas. KCE was characterized as the sub-process leading to the differentiation of knowledge and information, knowledge processing and information processing, and ultimately Knowledge Management and Information Management. This Workshop goes ......

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One of the areas in which Knowledge Management is truly underdeveloped is in Measurement. In the Gateway Workshop, the three-tier model distinguishing KM, knowledge processing and operational business processing is heavily emphasized. In terms of that model, impact measurement in KM projects has focused on changes in operational business processes, measures of process attributes in Communities ......

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In the Gateway Workshop, The Knowledge Life Cycle Framework is covered in some detail, but the knowledge making sub-processes of Information Acquisition, Individual and Group Learning, Knowledge Claim Formulation, and Knowledge Claim Evaluation were treated only schematically. Knowledge Making is one of the most important targets of Knowledge Management, and for this reason it’s important ......

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