LAN

at school(s) in Canberra or delivered online/live/on-site/by e-learning

Certificate III in Customer Contact
Course Format: Classroom
School/Trainer: McMillan Staff Development [All Courses]
Training Center(s)/Venue(s): Canberra, ACT, Australia
Jobs & Resumes: Canberra
Houses & Roommates: Canberra

The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries. We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification. Our approach to this......

Course description>>
 

McMillan Staff Development is registered and approved by the Government to provide qualifications for new staff through to the senior executive. Qualifications available are: Certificate III in Government Certificate IV in Government Diploma in Government Advanced Diploma in Government In order to qualify for any of these qualifications you must undertake a process known as competenc......

Course description>>
 

This course is seen by the industry as an entry level qualification. It aims to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the financial services industry. We have extensive experience in this qualification, especially in the Insurance sector where we have issued in excess of 2000 qualifications t......

Course description>>
 

Our approach to this course uses work-based assessment. We examine all existing internal learning materials to the qualification, develop areas where there are gaps in knowledge, and establish a quality assurance system to manage both the training and assessment that lead to a national qualification. We are happy to work with in house trainers and assessors to maximize advantages to the busines......

Course description>>
 

This program is for people in middle management who are wanting to develop their management skills professionally. Participants are allocated a personal coach who spends half a day each month working through day to day as well as long term issues. The assessment is project based and is determined in line with business goals. Course Content There are 11 skill sets that need to be complete......

Course description>>
 

This program is for people in the level of management that oversee or manage the actual doing of work. People in Frontline Management positions coordinate the work of other employees and frequently report to middle management, although in many organisations they may report directly to senior management. Frontline Managers have a variety of job titles and job descriptions. They are typically ......

Course description>>
 

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