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Managing customers and quality
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Managing customers and quality (Online) School/Trainer: Open University Business School [All Courses] This course will help you to perform more effectively as a manager, both as an individual and as a team member, by:
recognising the difference that managers can make �the value they can add to what their organisations deliver to their customers;
by considering customers: who they are (internal and/or external, which stakeholders can be called customers), how they behave, the importance ......
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