ONS

at school(s) in Cambridge or delivered online/live/on-site/by e-learning

Consultative Client Contact Skills
Course Format: Classroom
School/Trainer: Oak Tree Management & Training Ltd. [All Courses]
Training Center(s)/Venue(s): Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom
Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham

Customers are most strongly influenced by the people they meet from our Organisation. A meeting is more powerful than most literature, and face to face contact more unforgettable that a telephone conversation. Your Organisation image is in your hands. This course can be tailored and delivered in company. Course Objectives By the end of the course delegates will have:- Identified the ......

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Although becoming a supervisor is the first step on the management ladder, it can often be the most difficult. The person who had previously been on the team, is suddenly put into a position of responsibility and may find it difficult to assert authority and motivate others. This practical lively course is designed to give delegates the vital leadership and managerial skills they need to su......

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As business becomes more competitive, the essense of strong management is to be able to deal with difficult situations, ranging from employee situations, to handling meetings, negotiations, encouraging others to work together constructively and handling difficult situations with senior staff constructively. This course is designed for Managers who rely on effective communication, influencin......

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Anyone at any level who needs to give constructive feedback to others, for example during appraisals or in other situations where feedback will help improve performance. It is also helpful to those who are not comfortable or confident about receiving feedback. This course can be tailored and delivered in company. Course Objectives To give constructive feedback to others. Motivate the......

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This course will provide a thorough grounding in the use of calculations in Excel. In order to do this effectively, delegates will learn the fundamentals of calculations: creating simple formulae & the use of Excel’s in-built function formulae. This will lead onto the use of statistical and date functions and ultimately the use of logical “IF�statements that deal with multiple answers within f......

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More than a quarter of the accidents reported each year to the enforcing authorities are associated with the manual handling of loads. In response to this statistic new Regulations came into force 1st January 1993, calling upon employers to assess and control the risks imposed by Manual Handling Activities. This course can be tailored and delivered in company. Course Objectives Gained an......

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