ONS

at school(s) in San Antonio or delivered online/live/on-site/by e-learning

Lean Operations and Six Sigma
Course Format: Classroom
School/Trainer: University of Texas At San Antonio [All Courses]
Training Center(s)/Venue(s): San Antonio, Texas, United States
Jobs & Resumes: San Antonio
Houses & Roommates: San Antonio

Course provides an introduction to Six Sigma methodologies and is designed to present the fundamentals of Six Sigma and instill an understanding of what is required to build a sustainable Six Sigma structure. Lean tools, such as physical maps, time value, and Kanban are included as well as advanced Six Sigma statistical tools. ...

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Focuses on understanding the variety of service industries (both profit and nonprofit) and the growing importance of the service industry to the economy. In addition to the traditional topics of quality, customer satisfaction and value creation, additional topics include service encounters, service design and development, service productivity, and globalization of services. Tools and techniques......

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Survey of the body of knowledge concerning the management of operations. Considers manufacturing and service principles. The course reviews a variety of topics necessary in the field of production and inventory management, including logistics and distribution processes. The unique nature of service operations is stressed. ...

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An analysis of various employee relations systems in organizations. Emphasis on various formal and informal discipline, grievance, and appeal systems in private and public organizations, as well as group and individual negotiation and dispute resolution processes. ...

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The ultimate use of technology depends on a number of variables. Political factors as well as technical ones must be considered. All levels of government regulate telecommunications, from the city that controls the placement of telephone wires to the nation and/or state that issues licenses to broadcast. Because of the nature of telecommunications and the importance of the information it carrie......

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This course 2 1/2 day course introduces the key concepts of each ITIL function and process by exploring the objectives, activities, relationships, challenges and benefits. Included in the course: Slides and notes pages Case Study and Exercises Process Relationship charts ITIL process maps and online study aids Complete ITIL Dictionary (V3) Sample Exam with answers and rationale......

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