ONS

at school(s) in Vancouver or delivered online/live/on-site/by e-learning

Relationship Selling
Course Format: Classroom
School/Trainer: Royal Canadian Institute of Technology [All Courses]
Training Center(s)/Venue(s): Surrey, Vancouver, British Columbia, Canada
Jobs & Resumes: Surrey, Vancouver
Houses & Roommates: Surrey, Vancouver

In this course you will develop ways to learn how to cross-sell bank products and services to the customer, enhancing the client’s respect for the bank and the bank teller; improving customer service, and increasing customer loyalty....

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This course will provide the foundation needed to make smart decisions in food and beverage operations. Topics include increasing profits by maximizing service, efficiency, and productivity; satisfying the food quality and nutritional demands of guests; meeting legal, safety, and sanitation requirements; building business through effective marketing; nutrition: the impact of low-carbohydrate ......

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Housekeeping is critical to the success of today´s hospitality operations. Housekeeping is identified today as one of the top three departments that could be most improved by training. Students will understand what it takes to direct the day-to-day operations of this vital department, from "big picture" management down to technical details. In order to make strong connections between ......

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Accommodations I is an introductory course. Topics include travel patterns affecting the lodging industry, different types of lodging, functions of the various departments within a lodging operation, human resource management issues specific to hotel operations and management, current trends in guest services, competitive tactics that hotels use in their services and amenities, service philosop......

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This course is an introduction to computer applications used in business. Content focuses on the use of computers in the current business context, with emphasis on the tourism and hospitality industry. Students will be required to demonstrate competency by completing assignments using selected computer software applications commonly used in the hospitality and tourism industry. The course also ......

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This course provides students with the skills necessary to identify the addictive process and to counsel clients in various stages of the process of change. The many forms of addictions will be examined and the skills needed to assist clients will be demonstrated and practiced. The focus of the course is the development of a thorough understanding of the Stages of Change Model. The course provi......

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