Personal Development

at school(s) in Ireland or delivered online/live/on-site/by e-learning

Retail: Work effectively in a retail environment
Course Format: E-learning
School/Trainer: Learn Skills [All Courses]
Training Center(s)/Venue(s): Galway, Galway, Ireland
Jobs & Resumes: Galway
Houses & Roommates: Galway

It is only in the last few decades that retailers have been allowed to trade outside of normal working hours on Monday to Friday and over the weekend. The retail industry has had to become more flexible and be available at times more convenient to customers. Now it is not unusual for retailers to trade every day of the year, with some stores open 24 hours a day. This deregulation of trading hou......

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Customers expect staff working in the store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and where they are displayed. In a store that provides assisted service, however, you are expected to have a higher level of general and technical knowledge......

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It is your role as a retail operator to help your customers make purchase decisions. To do this, you need to know not only what the customer is looking for, but detailed information about the products in your store. Customers look for products with certain criteria in mind. They will ask you for advice and assistance. When the customer does not really know what they are looking for, a good ret......

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Have you ever stopped to question why you are attracted to some store windows and not to others? Why you stop to flip through some advertising brochures but throw the rest away without even so much as a glance at the front cover? The answer is that we are all attracted to a certain image. Store operators take advantage of this by projecting an image that will attract their target customer group....

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For most retailers the stock that the store buys is one of the largest investments they have in their business. The retailer is unable to recover the money paid for the stock you see on the shelves and in stock rooms until it is sold to customers. Stock that is damaged, lost or stolen represents a direct loss to the business. Consequently, a process is needed to control the movement of stock t......

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Housekeeping is not glamorous or exciting, but it will always be an important part of your work in the retail industry. Housekeeping standards have a major impact on the store’s appearance and image. A store that is neat, clean, attractive and an easy place to shop in, helps to entice customers into the store and encourages them to return....

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