Public Sector

at school(s) in London or delivered online/live/on-site/by e-learning

Public Sector Balanced Scorecard
Course Format: Classroom
School/Trainer: Parity Training Ltd. [All Courses]
Training Center(s)/Venue(s): Edinburgh, Leeds, London, United Kingdom
Jobs & Resumes: Edinburgh, Leeds, London
Houses & Roommates: Edinburgh, Leeds, London

At the highest level, the Balanced Business Scorecard is a framework to help organisations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve the strategic performance and operational resul......

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Being competent in the ‘technical�IT. skills of the job is no longer enough. If we do not have appropriate ‘soft�skills - we lose or upset customers. Your staff will learn the key skills. Course Outline Overview Ensure the right perception of customer care Learn the key skills of questioning and how to apply them Your staff will learn how to improve their ‘Active�listen......

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Services dominate the modern global economy. The Internet is one big service - any organisation using the web to deliver their services will need to deliver high quality services if they are to meet customers¡¯ requirements. In the public sector - which often does not see marketing as an issue for them - the importance of delivering a service that satisfies the user is becoming increasingly reco......

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This is a highly specialised programme designed for lawyers working in the state or public sector, either in central government departments, ministries and authorities, or for regional and local government. Lawyers working in these areas often need to use legal language in a very specific context. This course is designed to provide the tools to make sure that they can function effectively. ...

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The Public Sector Leadership program provides a management education program for public sector middle managers. This program is a skills-based program that combines tertiary study with experiential learning. It is a joint venture, with a collaborative partnership between Commonwealth, State and Territory governments. The program will: Enable participants to develop maturity as professiona......

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This course examines various aspects or the human resource function within public sector organizations and compares current theory and practice in human resource planning; recruitment and selection;performance appraisals; compensation, benefits, and promotions;career planning and staff development. In addition the course covers aspects of public sector labour relations including discipline and ......

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