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Training Courses for:

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at school(s) in Brisbane or delivered online/live/on-site/by e-learning

Total 200 training course(s) available.

Certificate III in Tourism (Retail Travel Sales) Workshop
Course Format: Blended
School/Trainer: Esset Australia [All Courses]
Training Center(s)/Venue(s): Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth, Australia

Jobs & Resumes: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth
Houses & Roommates: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth

Esset Australia key clients for this qualification are new and existing employees in the Tourism retail travel sales industry. Course Requirements 16 core units and 6 elective units - 22 units in total. Core Units SITTIND001A Develop and update tourist industry knowledge SITTTSL001A Operate an online information system SITTTSL002A Access and interpret product information......

Course description>>
 

Negotiation Skills
Course Format: Classroom
School/Trainer: Investment Banking Institute Pty. Ltd. [All Courses]
Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia

Jobs & Resumes: Brisbane, Melbourne, Sydney
Houses & Roommates: Brisbane, Melbourne, Sydney

Recognise opportunities for negotiation Stages of negotiation Preparing for negotiation Create a climate for conducive negotiation Questioning skill techniques for negotiation situations Recognise different negotiation styles Negotiation tactics and counter tactics Different phases of formal negotiation Options for breaking deadlocks Negotiation skills are vital. Negotiation......

Course description>>
 

Developing High Performance Teams
Course Format: Classroom
School/Trainer: Investment Banking Institute Pty. Ltd.
Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia

Qualities of a good leader Modelling organisational values and standards and building trust Empowering your people Principles of delegation Aligning individual and team goals to business goals Communicating expectations, roles and responsibilities Image and ethics Leadership style and factors that influence style How leaders influence their teams Problem solving and decision m......

Course description>>
 

Dealing with Difficult Customers
Course Format: Classroom
School/Trainer: Investment Banking Institute Pty. Ltd.
Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia

The dynamics & role of power, structure and tension in business & personal relationships Conflict or compromise �How to select the right strategy! Dealing with anger Neutralising a hostile situation and environment Building bridges to positive outcomes Communicating techniques in difficult situations Identify the styles of difficult behaviour Determine your own personal style A......

Course description>>
 

Conflict Management
Course Format: Classroom
School/Trainer: Investment Banking Institute Pty. Ltd.
Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia

Why do we need effective relationships? Self image and roles Building rapport and relationships Identifying your style in relationships How to use personality types and styles Communication obstacles and misunderstandings Formal and informal communication Assertive communication Resolving conflict and managing emotion Maintaining relationships networking and mentoring A crit......

Course description>>
 

Diploma of Retail Management
Course Format: Classroom
School/Trainer: Business Success Group Pty Ltd. [All Courses]
Training Center(s)/Venue(s): Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville, Australia

Jobs & Resumes: Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville
Houses & Roommates: Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville

This qualification provides skills and knowledge required by those who hold or wish to hold higher management positions. It applies to those who are providing support to senior management in a larger retail or wholesale outlet or being responsible for the management of a retail store or wholesale outlet....

Course description>>
 

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