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at school(s) in Brisbane or delivered online/live/on-site/by e-learning
Total 200 training course(s) available.
Certificate III in Tourism (Retail Travel Sales) Workshop Course Format: Blended School/Trainer: Esset Australia [All Courses] Training Center(s)/Venue(s): Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth, Australia Jobs & Resumes: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth Houses & Roommates: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth Esset Australia key clients for this qualification are new and existing employees in the Tourism retail travel sales industry.
Course Requirements
16 core units and 6 elective units - 22 units in total.
Core Units
SITTIND001A Develop and update tourist industry knowledge
SITTTSL001A Operate an online information system
SITTTSL002A Access and interpret product information......
Course description>> Negotiation Skills Course Format: Classroom School/Trainer: Investment Banking Institute Pty. Ltd. [All Courses] Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia Jobs & Resumes: Brisbane, Melbourne, Sydney Houses & Roommates: Brisbane, Melbourne, SydneyRecognise opportunities for negotiation
Stages of negotiation
Preparing for negotiation
Create a climate for conducive negotiation
Questioning skill techniques for negotiation situations
Recognise different negotiation styles
Negotiation tactics and counter tactics
Different phases of formal negotiation
Options for breaking deadlocks
Negotiation skills are vital. Negotiation......
Course description>> Developing High Performance Teams Course Format: Classroom School/Trainer: Investment Banking Institute Pty. Ltd. Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, AustraliaQualities of a good leader
Modelling organisational values and standards and building trust
Empowering your people
Principles of delegation
Aligning individual and team goals to business goals
Communicating expectations, roles and responsibilities
Image and ethics
Leadership style and factors that influence style
How leaders influence their teams
Problem solving and decision m......
Course description>> Dealing with Difficult Customers Course Format: Classroom School/Trainer: Investment Banking Institute Pty. Ltd. Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, AustraliaThe dynamics & role of power, structure and tension in business & personal relationships
Conflict or compromise �How to select the right strategy!
Dealing with anger
Neutralising a hostile situation and environment
Building bridges to positive outcomes
Communicating techniques in difficult situations
Identify the styles of difficult behaviour
Determine your own personal style
A......
Course description>> Conflict Management Course Format: Classroom School/Trainer: Investment Banking Institute Pty. Ltd. Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, AustraliaWhy do we need effective relationships?
Self image and roles
Building rapport and relationships
Identifying your style in relationships
How to use personality types and styles
Communication obstacles and misunderstandings
Formal and informal communication
Assertive communication
Resolving conflict and managing emotion
Maintaining relationships networking and mentoring
A crit......
Course description>> Diploma of Retail Management Course Format: Classroom School/Trainer: Business Success Group Pty Ltd. [All Courses] Training Center(s)/Venue(s): Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville, Australia Jobs & Resumes: Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville Houses & Roommates: Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, TownsvilleThis qualification provides skills and knowledge required by those who hold or wish to
hold higher management positions. It applies to those who are providing support to
senior management in a larger retail or wholesale outlet or being responsible for the
management of a retail store or wholesale outlet....
Course description>> Pages:- 1 2 3 4 5 6 7 8 9 10 11 ... [ Workshops ] [ Online Courses ] [ Corporate Training ] [ Topics ] [ Locations ] [ Schools ] [ Job Seekers ]
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