Selling

at school(s) in Canberra or delivered online/live/on-site/by e-learning

Customer Service Selling (Online)
School/Trainer: Swinburne University of Technology [All Courses]

In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

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The Diploma of Applied Psychology and Counselling is a comprehensive, 1- year vocational training program for entry-level careers in the mental health field. The program consists of 16 courses (960 instructional hours, totaling 64 credits). Each 3 week, (60 hour) course teaches major counselling theories and skill development specific to the course topic. Courses are offered on-campus (day or e......

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The Certificate of Applied Counselling Studies with a specialization in Youth and Family Counselling focuses on using a child-centered, family therapy model when working with children, adolescents and parents. This counselling approach explores the impact of the parenting style, and dynamics between family members on developmental, emotional and behavioral problems. Students learn interview pro......

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The Certificate of Applied Counselling Studies with a specialization in Personal Support Counselling explores the major personality theories and techniques used to assist clients who are experiencing mild to moderate emotional or behavioral concerns. Students identify the stages of individual and group counselling and ethical considerations; and remaining within the scope of practice of support......

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The Certificate of Applied Counselling Studies with a specialization in Pastoral Counselling focuses on the integration of psychological theories and skills, with spiritual/ religious beliefs when counselling individuals and groups. Students use interview and assessment techniques to: identify the scope of pastoral counselling; clarify spiritual beliefs relating to the presenting problem and se......

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The Certificate of Applied Counselling Studies with a specialization in Life Skills Coaching focuses on the application of theories and concepts used by professional Life Skill coaches in a wide variety of personal and business-related situations. Students learn to differentiate between the scope of practice of counsellors and Life Skill coaches. Interactive exercises introduce skills routinely......

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