customer contact

at school(s) in Australia or delivered online/live/on-site/by e-learning

Customer Contact (Traineeship) (Certificate)
Course Format: Classroom
School/Trainer: TAFE NSW - Sydney Institute Ultimo College [All Courses]
Training Center(s)/Venue(s): Sydney, NSW, Australia
Jobs & Resumes: Sydney
Houses & Roommates: Sydney

This course is for people who want to perform the role of a skilled operator and to apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. You may provide technical advice and support to a team. You will gain skills in using basic computer technology, using electronic communication devices, providing product servi......

Course description>>
 

This qualification provides you with the skills and knowledge to perform the role of a skilled operator and to apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. Operators may provide technical advice and support to a team and possible job roles relevant to this qualification may include: Call or Contact Centre A......

Course description>>
 

At this level the job responsibilities may include those mentioned in the Call Centre Training (Customer Contact) short course as well as: * providing advice and sales of complex products and services * dealing with complex customer complaints * using multiple computer and telephone technologies including Internet * providing leadership to less experienced employee...

Course description>>
 

Call Centre Training (Customer Contact) The course focuses on developing the key skills of a Contact/Call Centre Operator including: * using your voice to provide professional customer service; * using telephone and computer technology; * interacting with customers while inputting information into a computer; * identifying and creating sales opportunities; * handling customer objections;......

Course description>>
 

The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries. We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification. Our approach to this......

Course description>>
 

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team....

Course description>>
 

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