Alexandria, Egypt

BCM50 Release 3.0 and BCM200/400 Release 4.0 Boot Camp

Course Type: On-site
School/Trainer: Synergy-Global Knowledge [All Courses]
Training Centers: Alexandria, Cairo, Egypt

BCM50 Release 3.0 and BCM200/400 Release 4.0Boot Camp(6076C)is for customer service representatives and personnel responsible for the installation, configuration, operation, and support of BCM50 Release 3.0 and BCM200/400 Release 4.0 systems. This 5 day course includes information from courses 6045C and 6046C. This course is taught at the BCM50 Release 3.0 level and the BCM200/400 Release 4......
 

This hands-on course will guide you through supervisor, administration and management tasks using Nortel Contact Center Manager with easy to understand descriptions and helpful tips. Information for contact center personnel responsible for managing system reports and displays is included. ...
 

This course will guide you through installation and configuration of the Contact Center Manager Server (CCM Server) and the Contact Center Administration Manager (CCMA). This course also covers the implementation of the License Manager, Server Utility, user workstation software, CallPilot voice services support, Standby Server, and upgrades. You will learn about basic maintenance tasks includin......
 

This course is designed for experienced design and support specialists with solid knowledge and field experience in voice, data, and Voice over IP (VoIP) technologies. These specialists require the specific knowledge and skills to design and support complex VoIP solutions in Wide Area Network (WAN) and Local Area Network (LAN) environments. IMPORTANT This course is designed to help particip......
 

This training course is designed to lead the student through a typical CallPilot Release 4.0 system installation, teaching each step in the installation and configuration process. CallPilot Release 3.0 software is installed on the CallPilot server and the CallPilot Release 2.5 Unified Messaging client is installed for desktop messaging and My CallPilot functions. Classroom conditions are design......
 

This course is designed for personnel responsible for system configuration, security management, system management, station administration, performance management, or fault management using Nortel Communication Server 1000 Telephony Manager. Important: This course requires a basic understanding of Windows operating systems and LAN/WAN internetworking technologies. An excellent starting point......
 

Unified Communications bridges the gap between telephony and computing to deliver real-time voice, messaging, and conferencing to the desktop environment. Office Communications Server (OCS) is the centerpiece of Microsoft’s Unified Communications strategy. OCS brings together e-mail, instant messaging, and conferencing with both voice and video. In this course, you will gain hands-on exper......
 

This ILT course focuses on how to troubleshoot the Cisco PGW solution with the PGW operating in Call Control mode. Attendees should have a good understanding of the technologies stated in the prerequisites. The attendees will spend their time in theory/lab sessions learning various Cisco and generic commands and tools e.g. Show and Debug on IOS devices, PGW/HSI mml and Solaris CLI commands, ......
 

The Cisco PGW2200 Advanced (PGWA) course follows on from our popular PGWC course and it drives advanced configuration steps, routing concepts and enhanced dialplan design. The attendees will spend their time in theory and guided lab sessions to build up practical examples. This course provides the knowledge and skills required to design/plan complex PGW2200 routing and dialplans with hands-......
 

This 5-day course, IP Telephony Express (IPTX) v4.0, describes the Cisco Unified CallManager Express and Cisco Unity Express architecture, components, functionality, and features. The course also describes some VoIP and quality of service (QoS) technologies and applies them to the Cisco Unified CallManager Express and Cisco Unity Express environment....
 

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