Canberra, Australia

Certificate III in Customer Contact

Course Type: Classroom
School/Trainer: McMillan Staff Development [All Courses]
Training Centers: Canberra, Australia

The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries. We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification. Our approach to this......
 

McMillan Staff Development is registered and approved by the Government to provide qualifications for new staff through to the senior executive. Qualifications available are: Certificate III in Government Certificate IV in Government Diploma in Government Advanced Diploma in Government In order to qualify for any of these qualifications you must undertake a process known as competenc......
 

This course is seen by the industry as an entry level qualification. It aims to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the financial services industry. We have extensive experience in this qualification, especially in the Insurance sector where we have issued in excess of 2000 qualifications t......
 

Our approach to this course uses work-based assessment. We examine all existing internal learning materials to the qualification, develop areas where there are gaps in knowledge, and establish a quality assurance system to manage both the training and assessment that lead to a national qualification. We are happy to work with in house trainers and assessors to maximize advantages to the busines......
 

This program is for people in middle management who are wanting to develop their management skills professionally. Participants are allocated a personal coach who spends half a day each month working through day to day as well as long term issues. The assessment is project based and is determined in line with business goals. Course Content There are 11 skill sets that need to be complete......
 

This program is for people in the level of management that oversee or manage the actual doing of work. People in Frontline Management positions coordinate the work of other employees and frequently report to middle management, although in many organisations they may report directly to senior management. Frontline Managers have a variety of job titles and job descriptions. They are typically ......
 

This is a qualification for people working in a business environment who need to manage activities requiring the selection, application and integration of a number of tasks. They are often in a supervisory role. 10 units are required for the qualification consisting of 4 from a list of common business topics and 6 additional electives that best match the specific requirements of the job. The......
 

This is a fantastic qualification for high performers who support and contribute to an effective workplace. It prepares them for a management role, but does not require them to be supervising staff at the moment. 6 units are required for the qualification consisting of 4 core and 2 electives that best match the specific requirements of the job. The qualification takes between 9 and 12 months......
 

This is a qualification for people working in a business environment who need to undertake activities efficiently, be fairly self-sufficient and to make judgements about when to refer matters to their superior. 12 units are required for the qualification consisting of 8 from a list of common business topics that would make up 70% of their job role and 4 additional electives that best match t......
 

This course enables you to objectively assess staff members both on and off the job, and will show you how to plan, conduct and review assessments against competency standards. To achieve these results we use a balance of theory and practical exercises to facilitate the learning process. Course Content During the course you will be learning about and undertaking the following roles/tasks: ......
 

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