Coventry, United Kingdom

Telephone Techniques - Incoming & Outgoing Calls

Course Type: On-site
School/Trainer: Practical Training for Professionals [All Courses]
Training Centers: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, United Kingdom

This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. The Course Suits Any receiving incoming and/or making outgoing business calls that wish to improve their call handling skills. Training Benefits Greater confidence to make outgoing calls profess......
 

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. The Course Suits All staff who actively use the telephone as a means of promoting and/or selling goods or se......
 

This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates. The Course Suits Any person involved in making appointments in the telephone wishing to hone their skills Training Benefits To improve calling techniques To enhance negotiating ski......
 

This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve their listening skills to maximise their chances of generating new business leads. The Cour......
 

This advanced telephone prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. Training Benefits Greater confidence to make outgoings calls professionally Identify effective techniques for telephone prospecting Develop and refine an individual style Always get through to th......
 

This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates. The Course Suits Any person involved in making/receiving calls to/from prospects and wishing to maximise the chances of winning business whilst building long lasting business relationships. Training......
 

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays. The Course Suits Anyone who makes outgoing calls and wants to maximize sale......
 

This Sales Negotiation Course offers delegates the opportunity to develop their negotiating skills and build confidence in those skills. The course looks at how to plan & prepare for sales negotiations and the structure and key techniques for successful negotiations. The Course Suits Any person involved in sales negotiations and/or anyone wishing to improve their negotiation techniq......
 

Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: ’I think it’s too expensive,’ they will lose the sale so quickly, that they might as well have answered ’I couldn’t agree with you more!’ Similarly, goodwill is lost very quickly in a customer care environmen......
 

Negotiating to a satisfactory close. A crucial part of the sales process is the negotiation phase, and it is poor negotiating skills that most often lead to lost sales or a failure to maximise the potential of the sale. This course will offer delegates the confidence to plan a negotiation strategy and execute it to perfection. Seven methods to improve negotiating are taught, and the most common......
 

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