CRM Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Relationship Management




Total 251 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular courses:
Customer Relationship Management (CRM)
Siebel CRM
SAP CRM
CRM
Microsoft Dynamics CRM 4.0 Applications
Microsoft dynamics crm 4.0


Customer Relationship Management (CRM)

Course Format: Classroom
School/Trainer: University of the Fraser Valley
Training Center(s)/Venue(s): Abbotsford, Chilliwack, Mission, Canada
  V

This course examines the concept of customer relationship management as a corporate philosophy and then offers a practical application of how a customer database plays an integral part in establishing and maintaining customer relationships. Customer identification, differentiation, interaction, and customization techniques will be reviewed. This course focuses on planning, designing, and managing a marketing database, as well as an introduction to analytical techniques used for analyzing transactional and promotional data to improve customer interactions.

Customer Relationship Management (CRM)

Course Format: Classroom
School/Trainer: Okanagan College
Training Center(s)/Venue(s): Kelowna, Oliver, Penticton, Revelstoke, Salmon Arm, Summerland, Vernon, Canada
  V

This course provides marketing students with the concepts and analytical tools needed to understand the emerging field of Customer Relationship Management. Students will focus on developing skills in data mining, quantitative analysis and research. Additional areas of focus include procuring new information for decision making, creating a database and accurately reporting findings. Course emphasis is on experiential learning.

CRM

Course Format: Classroom
School/Trainer: Douglas College
Training Center(s)/Venue(s): Coquitlam, New Westminster, Canada
  V

This course examines the concept of customer relationship management (CRM), its evolution and implementation. The approach is analytical and managerial, and covers: understanding issues, tools, techniques and terminology, establishment, management, mining and analysis of customer databases, assessing customer valuation and establishing metrics, identifying, defining and understanding customer segments, estimating profitability, and designing targeted marketing campaigns and customer communications. Customer relationship management explores database planning, design and creation, and focuses on the role of CRM in a firm&,#146,s marketing strategy, with emphasis on customer relationship building and servicing.

CRM

Course Format: Classroom
School/Trainer: Camosun College
Training Center(s)/Venue(s): Victoria, Canada
  V

This course examines the application of customer relationship management (CRM) in a variety of organizational settings. Students will explore database planning, design and creation, and the role of CRM in a firm’s marketing strategy. An emphasis will be placed on customer relationship building and servicing.

Customer Relationship Management (CRM)

Course Format: On-site
School/Trainer: Lambton College Learning & Training Solutions
Training Center(s)/Venue(s): Sarnia, Canada

This course will introduce the different facets of Customer Relationship Management (CRM) and show you how to identify who your customers really are, analyze the key components of CRM, and understand how it integrates within an organization.

Sales and CRM

Course Format: Classroom
School/Trainer: Georgian College
Training Center(s)/Venue(s): Barrie, Canada
  V

This course covers both the concepts and practices of relationship selling in automotive retailing and the importance of maintaining satisfying long-term relationships with customers as a key factor in the achievement of an organization&,#146,s marketing objectives. A multi-step professional selling process based on customer needs analysis is examined. The course will examine some of the tools used by today&,#146,s businesses to measure, build, and maintain profitable relationships with customers.

Microsoft CRM - Installation & Configuration (Certificate)

Course Format: Classroom
School/Trainer: Victorian Institute of Technology
Training Center(s)/Venue(s): Melbourne, Australia
  V

Customer Relationship Management (CRM) - Installtion and Configuration. The mission of the course is to investigate the antecedents and consequences of implementing a customer-relationship management strategy.
Objectives
Modules •Implementation Methodology Tool Kit
•Microsoft CRM Overview
•Supporting Technologies
•Microsoft CRM Architecture
•Hardware and software requirements
•Deployment scenarios
•Pre-Installation checklist
•Server installation
•Post-installation requirements
•Outlook Client installation
•Exchange Email Router installation
•Configuring business units, users, and teams
•Configuring Microsoft CRM security
•Microsoft CRM Server Manager
•Importing and exporting XML
•Configuring System Settings
•Configuring Crystal Enterprise Reporting Parameters
•Configuring web.config parameters

Microsoft CRM - Application Professional (Certificate)

Course Format: Classroom
School/Trainer: Victorian Institute of Technology
Training Center(s)/Venue(s): Melbourne, Australia
  V

Customer Relationship Management (CRM) - Application Professional. The mission of the course is to investigate the antecedents and consequences of implementing a customer-relationship management strategy.
Objectives
Modules •Microsoft CRM Overview
•Navigation - User Interface
•Navigation - Working with Records
•Searching
•Accounts and Contacts
•Activities and E-mail
•Workplace
•Notes &, Attachments
•Security &, Reports
•Sales for Outlook Client
•Leads and Opportunities
•Sales Process
•Quotes
•Orders, and Invoices
•Product Catalog
•Sales Literature and Competitors
•Customer Service Contracts and Cases
•Routing and Queuing
•Knowledge Base

CRM

Course Format: Classroom
School/Trainer: NorQuest College
Training Center(s)/Venue(s): Edmonton, Canada
  V

This course will give you professional guidance to learning and mastering the skills of CRM (Customer Relationship Management) software that is applicable to Salesforce.com and Microsoft CRM. You will learn how to track your prospects, clients and opportunities which is a requirement for many top companies. The skills you learn can help you obtain the edge you need in obtaining a professional sales or marketing position as well as help advance your career.

Sales Management in Microsoft Dynamics CRM 2011

Course Format: Classroom
School/Trainer: NetCom Learning
Training Center(s)/Venue(s): Austin, Dallas, Houston, Las Vegas, New York City, Philadelphia, Phoenix, Seattle, Washington DC, United States
  V

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.

Intended Audience for the 80291: Sales Management in Microsoft Dynamics CRM 2011 Course

This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available sales features in the Microsoft Dynamics CRM product.

80291: Sales Management in Microsoft Dynamics CRM 2011 Course Objectives

Gain a conceptual understanding of the Microsoft Dynamics CRM sales process
Understand the role of the core record types used in Sales Management
Discuss when to use leads to qualify or disqualify opportunities
Use process dialogs to automate lead and opportunity management
Use the Product Catalog
Create Price Lists for campaigns and special offers
Create orders, quotes and track order fulfillment
Use Lists... [Read More]

CRM

Course Format: Classroom
School/Trainer: Cleveland State University
Training Center(s)/Venue(s): Cleveland, United States
  V

Introduces the basic theories and methodology of customer relationship management, including identifying profitable customers, understanding their needs and wants, and building a bond with them by developing customer-centric products and services directed toward providing customer value. Provides hands-on experience with popular analytical CRM and data mining tools that are widely used in the industry. Topics will cover the issues in the customer life cycle: market segmentation, customer acquisition, basket analysis and cross-selling, customer retention and loyalty, and practical issues in implementation of successful CRM programs.

Microsoft Dynamics CRM 2011 Customization and Configuration

Course Format: Online
School/Trainer: ProTech Professional Technical Services, Inc.
Training Center(s)/Venue(s): Columbia, Columbus, Kansas City, Oklahoma City, Omaha, Pittsburgh, Sacramento, San Francisco, Tulsa, United States
  V

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security, creation and configuration of entities, design of forms views and charts, auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

Duration:
3 Days/Lecture &, Lab

Audience:
This course is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.

Topics:

Business Units and Security Roles
Configuring Users and Teams
Customizing Microsoft Dynamics CRM Overview
Customizing Fields
Customizing Entities
Customizing Relationships and Mappings
Customizing Forms, Views and Charts
Configuring Field Security
Configuring Auditing
Configuring Solutions

Pages: 1 2 3 4 5 6 ...


Find CRM training courses, certificates, diplomas and degrees in Countries:



Australia - Canada - India - Indonesia - Ireland - Malaysia - New Zealand
Pakistan - Philippines - Singapore - South Africa - United Arab Emirates
United Kingdom - United States



Tips:
If you can not find a training course suitable for you instantly, you can leave your training request here and let trainers contact you later.



- Other Topics -
- Online/E-learning -
CRM
Ask for Training
Add Courses