CRM Training Courses and Workshops
School(s) providing training of Customer Relationship Management

Microsoft CRM 3.0 Administration
Course Format: Classroom
School/Trainer: Solartech, Inc [>>]
Training Centers: New York, United States

This two-day instructor-led course provides students with the knowledge and skills to plan, develop, and apply, and examine administrative tasks within Microsoft® CRM 3.0. Audience This course is intended for people who plan to install, implement, configure, or support Microsoft CRM 3.0. The course is targeted toward administrators, implementers, developers, and consultants who need ......

Course description>>

 

This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customization,......

Course description>>

 

This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes: • Core CRM Navigation • User Interface • Outlook Client • Marketing Automation module This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Co......

Course description>>

 

This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Sales Management module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Custo......

Course description>>

 

This training course is ideal for understanding customer relationship management strategy, whether you are brand new to the concept and just looking to learn enough to intelligently discuss CRM. Executive and managers implementing a customer relationship management program will also benefit from it. After attending this information-packed one-day seminar, you will gain knowledge and understand......

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This course develops the discipline of maintaining customer focus in highly diverse local and global markets. Topics include aligning customer needs with value propositions; identifying future growth opportunities; forecasting demand; new product development and design; strategic brand management; defending price margins; integrating the marketing mix across multiple channels; behavioral market......

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Companies e-business prospects are often derailed by poor customer support because companies don’t understand the frantic pace of Internet time. Procurement, fulfillment, and post-sale support can be severely crippled by poor communication channels. Customer Relationship Management explains the circular relationship between suppliers, technology, and customers, which together provide the i......

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Customer Relationship Management (CRM) is a business philosophy, not just a technology. Practising CRM helps you stay close to existing customers and win new ones. This course provides an overview of this philosophy and the techniques and systems required to put it into practice. Course Overview �Define customer relationship management to understand what it involves �Improve the way y......

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In any organisation managing the relationship with both new and existing clients is essential. In a sound business relationship, trust and confidence lead to significant business impact. Without it potential revenue could be lost. This course focuses on building and maintaining effective client relationships. Learning Objectives At the end of this course delegates should be able to: Iden......

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Building Trust-Based Relationships Understand the value of trust in client relationships Know your client Build rapport Communicate effectively What Clients Expect Determine your client offering Identify your clients; needs and expectations of you Develop your client proposition Building win/win relationships The Skill of Managing Expectations Understand the nature of w......

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