CRM Training Courses and Workshops
School(s) providing training of Customer Relationship Management

Customer Experience Management In-house Training
Course Format: Classroom
School/Trainer: GCCRM - An Independent CRM Evaluation Organization [>>]
Training Centers: Shanghai, China

The CEM Program equips you the fundamentals to understand the real needs & values of your target customers and maximize their satisfaction. It also provides the know-how and tools to design, implement and manage the optimal branded customer experience. ...

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GCCRM takes prides to bring you the first-ever cross border company visit tour to learn and share with top leading enterprises and Government body in Singapore. This is an excellent opportunity for China enterprises to learn and grow beyond geographical limits....

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Customer Experience Management (CEM) has become one of the most important customer strategies for today’s business. It s direct impact on your brand; it works as a guiding principle for designing a customer-centric business process; it influences every staff who acts as customer touch-points during the total customer experience process. The CEM Certificate Program is one of the t......

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The College’s SAP functional and technical consultants possess in-depth knowledge of SAP products and have created comprehensive training packages that allow its students to be productive and to meet industry requirements. We have expert SAP consultants specialized in ABAP, BIW, BASIS, FICO, MM, HR, CRM and PP, who can provide training according to individual students/customer needs....

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Serving with 22 years experience in IT training....

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in this workshop, participants combine product knowledge and implementation best practices to plan, design, configure, and deploy CRM OnDemand. The workshop is built around a highly interactive case study that provides participants hands-on practice in performing an implementation of Siebel CRM OnDemand from start to finish. The business case study scenario follows a recommended implementation ......

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is much more than technology tools; CRM begins before the first contact with a potential customer/client and encompasses everyone in the organization. This course covers; creating the internal customer team, company-wide involvement, customer planning, CRM planning, implementing the CRM plan, tracking success of the CRM plan. Whether your firm sells business to business, business to government ......

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This unit explores the ways in which CRM is concerned with the development and maintenance of long-term, mutually beneficial relationships with strategically significant customers. This unit takes the view that CRM is viewed as the intelligent management of the existing and potential customer base, with a view to optimising long-term company and customer value. Issues such as: customer portfoli......

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