CRM Training Courses and Workshops
School(s) providing training of Customer Relationship Management

Customer Relationship Management - Applications Professional
Course Format: Classroom
School/Trainer: BI-TRAX Company Inc. [>>]
Training Centers: Lagos, Nigeria

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CRM, once a buzzword like many others before it, has come of age and remains in the periscope at the highest level of most organisations. Starting in the business to consumer (B2C) arena, CRM is now reaching into business- to business (B2B) settings. Finally, technology and marketing are truly coming together. The CRM challenges in all organisations are similar, no matter the size of the cu......

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Overview The two-day Microsoft CRM Customisation course examines the various ways in which you can customise the application to meet your business requirements. Customisation can take on many forms ¨C from workflow, to customising the application and database schema, to report customisation, to extended customisation via the Software Development Kit (SDK). Workflow Manager allows you to automat......

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Overview This 2.5-day course explores the Microsoft CRM application from a user’s perspective. Modules in this hands-on classroom experience include functionality available in both Standard and Professional editions of Microsoft CRM. Application functionality covered in the course includes Core CRM Navigation, User Interface, Sales for Outlook Client, Sales, and Customer Service. This app......

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Overview The three-day Microsoft CRM Installation and Configuration course explores Microsoft¡¯s CRM Implementation Methodology tool kit, the technologies that support Microsoft CRM (i.e. Active Directory, Microsoft .Net framework, XML Web Services, SOAP, etc.), the architecture of the product, installation instructions for the Microsoft CRM Server, Sales for Outlook client, and Exchange Email ......

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This course is designed for all those,in any business,dealing with customers. It explains why customers stay loyal to one company and what can be done to increase the value of each customer. The theme of the course is ’ The Customer Counts !.’ ...

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As part of our total effort to provide end-to-end IT services for clients, Marks provides only the latest in-demand technology education based on proven experience from the field that will propel our clients to the forefront of the technology world....

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iWare Logic provides “Oracle Apps Training�and Certification in Oracle EBusiness Suite Financials, HRMS, Supply Chain, CRM, System Administration in association with Oracle University....

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The ability to handle a variety of customer situations and issues is KEY to EXCEL in Business-to-Business relationships; As such, organizations need individuals with the right Customer Relationship Management Skills to meet these demands. Choose to Invest Two Days & you’ll learn how practicing effective CRM can not only transform the participant but also improve the company’s bottom lin......

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