Commerce Training Courses and Workshops
School(s) providing training of

Essential Customer Service
Course Format: Classroom
School/Trainer: Northamptonshire Chamber of Commerce [>>]
Training Center(s)/Venue(s): Northampton, United Kingdom

In every purchase transaction there can be this "Moment of Truth" when a customer needs some reassurance, or needs a problem to be resolved quickly. Can we recognise this "Moment" before it is too late and we lose that customer for good? Can we do something to resolve the situation and retain a happy customer? The answers are "Yes"; this training is essential to en......

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This course is designed for anyone who needs to sell an idea, a product or service to either internal or external buyers, or anyone who at any time (at work or socially), who may find themselves having to make a speech! It is often more effective to have a short, snappy presentation ready when you need to convince someone of your understanding of the way ahead. A picture is worth a thousand wor......

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Employment legislation is forever changing and is focused upon protecting employees. It is therefore vital that employers are aware of their obligations to staff and make sure that their policies and procedures are in line with current legislation. Perhaps more importantly, clarity, a ’reasonable’ approach and perceived fairness are important factors in building motivation from your s......

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This course takes a deeper look at the necessary documents you will have to master if your business is to make a success of exporting. These will become an every day occurrence in international markets so it is vital they are understood before even attempting to export. Why attend? The course will deliver a comprehensive overview of export documentation at each stage of the export proc......

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The transition from team member to team leader is one of the most challenging. This pragmatic workshop teaches you how to increase work output, improve the quality of work and achieve greater flexibility in working. It is essential training for established and newly appointed supervisory staff. It is vital training for anyone about to become a supervisor. Who should attend? Superviso......

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Win the two second challenge-it takes less than two seconds for a reader to decide to read on or dismiss what you have written. The opening words of your headline, first sentence or web pages must instantly touch a chord in the reader’s mind. Every paragraph must engage the reader and raise curiosity for what they read next. Discover how professionals excel at this essential task. Bene......

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There are times at work when most of us feel that a particular situation is getting out of control. Although we recognise these situations it is sometimes difficult to understand why they occur and to take the corrective action. This course will teach you the assertiveness skills needed to deal with these situations. Why attend? The workplace can be a very stressful place and it is impo......

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This half day event aims to demystify the "art of networking" - after all, networking is just another way of saying , "interacting with people" - but somehow once you attach an agenda to it, it becomes a dirty word. On this masterclass participants will learn about using their individual style to communicate with people, how to put themselves and others at ease, explore boun......

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The appraisal is the one management task that provides a forum for effective communication and agreement between manager and co-worker. It does need a lot of preparation, the capturing of accurate data, knowledge of industry benchmarks, the setting of targets and the monitoring of results. But, without this information how does a manager control the department and plan for future performance? ......

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Experience shows that most managers are too busy to properly prepare for interviews; and then, because they have failed to plan the interview they compensate by talking and asking questions, providing the answers themselves, or prompting the ’candidate’ to give the required response! This can result in wrong decisions regarding the candidate being made. Why attend? This course......

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