Communication Training Courses and Workshops
School(s) providing training of Communication Skills

Business Writing Skills
Course Format: Online
School/Trainer: Australian Institute of Management NSW & ACT [>>]
Training Center(s)/Venue(s): North Sydney, Australia

The ability to write clearly and effectively is a critical professional skill. The two-day program will assist participants plan, organise and structure their writing to achieve better results with written communications. Through the practical application of writing and editing skills, participants will learn to write documents that are reader-oriented and communicate clearly and effectively. ......

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This program addresses the critical link between people, ideas and information at all stages in the project lifecycle. Participants will learn how to resource the project and manage the ongoing HR function, assist the project team to plan communications and facilitate information flow related to the project Content Human resources and communication management within the broad project ......

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Well crafted reports and documents are key forms of communication in organisations. Participants will learn how the effectiveness of re­ports can be greatly enhanced if the writing, editing and presentation of their work is planned purposefully. Content The purpose and structure of a report Identifying the reader’s focus and needs Developing a research plan Gathering, analys......

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This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact. Content The nature of communication Knowing the audience and its needs The structure of a business presentation The use of skeletal notes, including mind maps The use of visual aids T......

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The development and maintenance of relationships with colleagues and team members depends on an ability to communicate effectively. This program provides participants with a range of techniques and strategies that enables more effective and confident communication. Content Understanding the communication process Identifying communication styles Communication barriers Demonstr......

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Every organisation has the opportunity to provide exceptional internal and external service �but very few do. Government agencies are placing a stronger emphasis on improving service standards. Whether the customers are internal or external, high level service standards involve high level communication skills and are being trained in, measured and rewarded. This program gives participants an o......

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Much of a manager’s thinking in today’s workplace happens in meetings, conversations and workshops. But groups of people have different knowledge, opinions and communication styles. How do you genuinely get the best thinking for everyone without disintegrating into chaos or argument? A lot of business thinking and decision making happens in groups. Ideally this brings a wealth of experience ......

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The workplace report has become a pivotal information tool upon which many organisations depend. A report, which is well researched, well organised and clearly presented, can greatly assist in making timely and effective decisions. This program is designed to develop the skills and knowledge required to create reports and information documents that are more complex than basic letters, memos and......

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The program is designed to enable participants to develop the ability to speak clearly and confidently in front of others, whether one to one or in front of a group. Content Researching and preparing a successful speech Building rapport with the audience Overcoming objections Handling difficult questions Techniques to improve the use of body and voice to transmit messages Practical sess......

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As distinct from face to face communication, telephone communication requires additional skills to overcome the visual and physical separation of caller and employee. This is especially important when communicating in difficult situations. This program provides an insight into the skills and knowledge required to overcome communication barriers and deliver superior customer service while on the......

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