Consulting Training Courses and Workshops
School(s) providing training of Consultancy Skills

EEFECTIVE BEHAVIOUR BASED INTERVIEWS Workshop
Course Format: On-site
School/Trainer: Singapore Management Consulting Associates [>>]
Training Center(s)/Venue(s): Singapore, Singapore

How can I ensure I have selected the competent candidate for the job? How do I acquire the competencies / skills in selecting the right candidates? In the current competitive environment of a lean organisation, effective selection interviews can directly contribute to top performance and productivity through recruiting the competent candidates for the right post. It helps organisations e......

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Preventing and pre-empting situations that cause conflict by promoting positive and open communication culture is the best way to reduce time wastage on unnecessary stresses in an organisation. This workshop helps participants view conflict as an opportunity instead of an obstacle and use them to their advantage to increase innovative ideas for increased productivity. LEARNING OUTCOMES ......

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Assertiveness is an essential skill in adult communication. The ability to choose and make appropriately direct and tactful statements or requests vs. less desirable forms of communication (aggressive, passive, and passive-aggressive) can be learned and developed with awareness and practice. When we practice handling interactions assertively, work becomes more efficient and relationships h......

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Whatever business your organization is involved in, there will be a few major customers that contribute the most in terms of sales, though not necessarily profits. These customers are referred to as key accounts - customers that organizations must retain or secure in order to pursue a growth strategy. There is a dire need to recognize that the competencies required to manage key accounts are......

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The programme will focus on competencies such as emotional intelligence development, coaching skills, giving feedback, influencing as well as motivation techniques. It is well suited for individuals whose scope of work requires good people management skills. Essential leadership communication styles will also be covered during the workshop. OBJECTIVES Take communication skills to a......

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This course is designed to enable participants to become aware of how vendor management is aligned to business strategies; the methodology emphasizes the need to focus on the organization’s customers when procuring products/services. In addition, it covers how a collaborative partnership can be developed while managing vendors and how to systematically manage vendors using a repeatable proce......

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Today, the expectations of customers are much greater than ever before. Understanding the needs of your customers well and serving your customers well is an important part of improving customer satisfaction and retention. The goal of this programme is to help customer contact personnel in your organization to focus on the needs of your customers, not theirs and to solve customer problems. ......

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At the end of the workshop, participants will be able to: Link organization vision, mission, goals and strategy with team goals and efforts Create team culture to achieve team goals Manage team dynamics, competition and conflicts to achieve team collaboration Coach and motivate the team towards more effective performance Exercise effective leadership to get optimal team performance. ...

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In today’s world, business is characterised by change, which presents numerous challenges to anyone attempting to lead and manage it. Thinking ahead with foresight and flexibility will be the point of differentiation and set one apart. This workshop attempts to provide practical skills to the participants in a safe, experiential environment which will have a direct impact on your business. O......

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To evolve a value add, client centered mindset among participants as they deal with various key stakeholders (including subordinates in the Regional Head Office) and to enhance skills in: Establishing rapport, empathy with all stakeholders so as to better motivate and influence them Clarifying roles, accountabilities and managing expectations Diagnosing, facilitating gap analysis and tac......

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