Customer Training Courses and Workshops
School(s) providing training of Customer Service and Care

Customer Service & Call Centre (Diploma)
Course Format: Classroom
School/Trainer: Durham Business & Computer College [>>]
Training Center(s)/Venue(s): Oshawa, Pickering, Toronto, Canada

We are at the beginning of the New Economy �The Information Age. To survive and prosper, all businesses must be able to service customers anywhere, anytime. This is the reality of E-commerce, and Call Centres are the vehicle by which these demands are fulfilled by modern business. Qualified personnel, who specialize in delivering services one-to-one over the phone and/or the Internet, are in e......

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The Customer Service Professional Diploma provides the skills necessary for daily interaction with spa clients in a way that reinforces the unique experience offered by the spa. An excellent program for current customer service representatives in the spa who want to hone their skills or as an introduction to the spa industry for students who are considering joining the industry as a career. ......

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The tutorial will cover a variety of topics to help students develop the skills and tools needed to secure placements that best match their interests, to perform professionally in the workplace and learn customer service skills....

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This course will introduce students to the principles and challenges associated with Customer Service. Customer Service is a philosophy that places value on the customer. Through participatory exercises and discussions students will develop competencies to demonstrate effective and efficient customer service....

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The course stresses fostering positive attitudes, recognizing and dealing with customer turnovers, effective communication with dissatisfied customers and skills development in exceeding customer expectations. Participants will develop an understanding of behaviours that win customer loyalty, get others to give great service, apply winning communication techniques using telephone, e-mail and we......

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This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service. Identifying your customers (internal and external) Creating a welcoming environment Transmitting a positive attitude 3c’s �Committed, Caring and Conscientious Understanding and identifying the needs of your customers (internal and external) Meeting and exceeding t......

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This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service. Identifying your customers (internal and external) Creating a welcoming environment Transmitting a positive attitude 3c’s �Committed, Caring and Conscientious Understanding and identifying the needs of your customers (internal and external) Meeting and exceeding t......

Course description>>

 

This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service. Identifying your customers (internal and external) Creating a welcoming environment Transmitting a positive attitude 3c’s �Committed, Caring and Conscientious Understanding and identifying the needs of your customers (internal and external) Meeting and exceeding t......

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The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries. We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification. Our approach to this......

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Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth. This program is designed to work through the key areas of success in customer service: â€?Identifying your clients â€?Identifying your clientsâ€?needs and how that matches what you have to offer â€......

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