Customer Training Courses and Workshops
School(s) providing training of Customer Service and Care
Total 500 training courses available around the world.
United States - United Kingdom - Canada - Australia - India
Popular training locations:
London
Singapore
Melbourne
Dawsonville
Mumbai
Ottawa
Toronto
Hong Kong
New Delhi
Chennai
Microsoft Dynamics CRM 4.0
Course Format: Classroom
School/Trainer: Quality Solutions for Information Technology Pvt Ltd [>>]
Training Center(s)/Venue(s): Bangalore, India 6 day workshop...
Course description>>
Customer Relationship Management Workshop
Course Format: Classroom
School/Trainer: iWare Logic Technologies Pvt. Ltd. [>>]
Training Center(s)/Venue(s): Pune, IndiaWith great response from our participants and further public demand, we are pleased to announce our upcoming August workshops.
Join us for the ",Know CRM", workshop, as our experts share their experience on ",Understanding the Processes & Different Approaches in Customer Relationship Management",
...
Course description>>
Dealing with Difficult Customers
Course Format: Classroom
School/Trainer: Investment Banking Institute Pty. Ltd. [>>]
Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, AustraliaThe dynamics & role of power, structure and tension in business & personal relationships
Conflict or compromise �How to select the right strategy!
Dealing with anger
Neutralising a hostile situation and environment
Building bridges to positive outcomes
Communicating techniques in difficult situations
Identify the styles of difficult behaviour
Determine your own personal style
A......
Course description>>
CUSTOMER SERVICE
Course Format: Classroom
School/Trainer: Pearson Electrotechnology Centre [>>]
Training Center(s)/Venue(s): Lachine, CanadaThe customer service program aims at training first contact personnel in an organization. It will train you to offer direct and personalized services to the clients and encourage the use of the services and/or products supplied, that will keep customers satisfied and eventually keep them loyal to the company.
PROGRAM OUTLINE
�Trade and training process
�Fundamentals of customer servic......
Course description>>
Fashion trends and customer profile
Course Format: Classroom
School/Trainer: Academy of arts and design [>>]
Training Center(s)/Venue(s): Brossard, CanadaUnderstanding trends, and the ability to translate the trends appropriately to the target market as applied to garments and related fashion items is a skill that is required within the fashion industry more than ever. The ability to accomplish this task will enable a business to be well prepared to compete in the market place. Whether designs are creating for the high-end client or for the mass......
Course description>>
Sales (Finding the Customer)
Course Format: Classroom
School/Trainer: Australian College of Commerce and Management [>>]
Training Center(s)/Venue(s): Balcatta, AustraliaThe first step to any sales process is finding the customer. In life from birth the first step we take always brings the biggest smile to peoples face, so lets make this the starting point of your ongoing life’s success’s and also bring a smile to your many new clients faces. Areas covered comprehensively, yet in easy to understand language in this model are;
What type of person are you seek......
Course description>>
Real Estate (Finding Customers)
Course Format: Online
School/Trainer: Australian College of Commerce and Management
Training Center(s)/Venue(s): Balcatta, AustraliaThis course is designed to provide a general overview of methods used within the real estate industry to prospect for and qualify potential customers.
The topics covered are:
Prospecting
Profiling your ideal client
Event change
Cold calling
Referrals
Lead generation and prospecting ideas Getting to elusive prospects
...
Course description>>
Diploma of Customer Contact
Course Format: Classroom
School/Trainer: Business Success Group Pty Ltd. [>>]
Training Center(s)/Venue(s): Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville, AustraliaThis qualification reflects the role of individuals who possess a sound theoretical
knowledge base and use a range of specialised, technical or managerial
competencies to plan, carry out and evaluate their own work and/or the work of a team....
Course description>>
Certificate II in Customer Contact
Course Format: Classroom
School/Trainer: Business Success Group Pty Ltd.
Training Center(s)/Venue(s): Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville, AustraliaThis qualification reflects the role of individuals who perform a range of mainly routine
tasks, using limited practical skills and fundamental operational knowledge at an entry
level role in a customer contact context. They work under direct supervision. Job roles
include: Customer Contact Representative...
Course description>>
Certificate IV in Customer Contact
Course Format: Classroom
School/Trainer: Business Success Group Pty Ltd.
Training Center(s)/Venue(s): Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville, AustraliaThe Certificate IV in Customer Contact is suitable for participants who are in a team
leader role or contribute significantly to the support and coaching function of a
customer contact operation. This course aims to develop skilled call centre staff into
team leaders for operational teams....
Course description>>
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