Customer Training Courses and Workshops
School(s) providing training of Customer Service and Care

Certificate III in Customer Contact
Course Format: Classroom
School/Trainer: Business Success Group Pty Ltd. [>>]
Training Center(s)/Venue(s): Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville, Australia

The Certificate III in Customer Contact is a course designed to develop call centre representatives into highly skilled operators with specialisation in key areas of sales advice on products or services; complaints or fault enquiries; customer service information and support. Students must choose either ICTCC111 (inbound) or the ICTCC112 (outbound) unit. There are four streams available for pa......

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No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that compliment your business plan and will impac......

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The image and reputation of an organisation depends largely on the abilities and desires of its staff to maintain the highest standards of service to everyone who makes an enquiry, request, purchase or complaint. This two-day program provides participants with a range of strategies for effective communication, handling conflict and managing complaints. These skills will enable participants to t......

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This program is designed to help frontline staff deal with difficult customers. Building on the themes of customer expectations and how to develop strong relationships with both internal and external customers, the course then focuses on what to do when things go wrong. By understanding your own behaviour in situations involving conflict and frustration, frontline staff will be better able to d......

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Relationship building and effective account management form the basis for successful sales strategy in an organisation. This program focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference to......

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Today’s Personal assistant is closely linked to the customer through the delivery of products and services. The Program outlines the important role-played by personal assistants in developing and influencing the customer service process. Details how to implement strategies to meet the organisations objectives by developing customer service processes to ensure products and services are delivered......

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This module is designed to provide strategies to meet the organisation’s objectives in developing customer service processes to ensure products and services are delivered and maintained to standards agreed by both the organisation and the customer. The program details how to meet customer needs through continuous improvement processes. Course content Services in the logistics and tra......

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Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This online program will provi......

Course description>>

 

No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan ......

Course description>>

 

Customer focused organisations recognise the importance of staff providing high levels of service when attracting customers, identifying their needs, finding solutions to their concerns and embracing a customer culture. This program assists participants to develop a “customer first�attitude and the skills required to demonstrate to customers that they really matter. Content The elemen......

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