Customer Training Courses and Workshops
School(s) providing training of Customer Service and Care

Customer Relations
Course Format: Classroom
School/Trainer: University of Prince Edward Island [>>]
Training Center(s)/Venue(s): Charlottetown, Canada

This course looks at the "how-tos" of delivering excellent customer service: dealing effectively with different customer types; recognizing your customers’ perceptions; getting feedback; handling difficult interactions; and maintaining a positive outlook....

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IATA Authorised Training Center...

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This module will give you a foundation for customer service and also focuses building life-long customer relationships through the development of positive customer-care approaches. The Customer Service module provides the guidelines for emerging technologies such as Internet Chat. You will develop the foundation customer care skills needed to provide excellence in service using hands-on, intera......

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The SBC corporate division is committed to providing skills training that is Informative, applicable and relevant. To achieve this, we can tailor our programs for the challenges your business faces....

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This course teaches students the fundamentals of customer service, and helps them to develop core competencies for providing excellent customer service....

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The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies....

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This course focuses on the variety of career options and opportunities available to those with call centre skills. This course will enhance the research students have already considered as they embark upon the career of a call centre representative....

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This course is designed to help people, who are currently working or are planning to work in a call centre, increase their telephone sales skills. It covers many of the sales techniques common in all sales areas, but focuses mainly on the skills and techniques unique to telephone sales....

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This course is designed to provide an overview of the call centre industry. The course explores the industry from its origins onward, with in depth explanations of the general types and organization of call centres, the wide-ranging functions and responsibilities of call centre workers, the telemarketing environment, and current tools and technologies....

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This course is designed to provide students with in depth practical and theoretical knowledge about call centre equipment and technology....

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