Customer Care Training Courses and Workshops
School(s) providing training of

Customer Care & Service Quality Logistics & Transport
Course Format: Classroom
School/Trainer: Australian Institute of Management NSW & ACT [>>]
Training Center(s)/Venue(s): North Sydney, Australia

This module is designed to provide strategies to meet the organisation’s objectives in developing customer service processes to ensure products and services are delivered and maintained to standards agreed by both the organisation and the customer. The program details how to meet customer needs through continuous improvement processes. Course content Services in the logistics and tra......

Course description>>

 

Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer’s frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since th......

Course description>>

 

In medium-to-large organizations, relations between departments can often be less than cordial, which leads to inefficiencies and a stressful working environment. This course covers creating an effective internal customer perspective: identifying internal customers; recognizing their needs; getting feedback, and setting internal service standards. ...

Course description>>

 

No business would succeed without its customers. How company employees deal with angry and dissatisfied customers may have a huge impact in today’s competitive industry. This seminar applies to any company that values its relationship with customers and employees. Analyzing the customers’ approach and personality conflicts followed by recommended resolution techniques is one of man......

Course description>>

 

Ticketing & Travel Management Personality Development, Communication Skills & Public Relation Company Statutory Requirements & Hob Hierarchy Corporate Culture & Type of Companies Advertisement, Media & Event Managment Personal Grooming, Body Language & Dress Code French Yoga & Phycial Fitness...

Course description>>

 

To assist all staff to project the correct image to your potential customers and clients to make your organisation user friendly. This course will involve some small group working in a workshop situation. It is designed for anyone who has any contact with users and their relatives to maximise your level of service and customer care. Course Objectives: Projecting a professional image, bu......

Course description>>

 

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. ......

Course description>>

 

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace. The Course Suits This practical and interactive customer care course ......

Course description>>

 

everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general enquiries to specific customer complaints. Practical exercises and role-plays (including Phone Coac......

Course description>>

 

Creating the Right Focus The importance of excellent customer service can not be undervalued. This course is specifically designed to provide ’Your Company Ambassador’, front line staff, with expertise required to convey and maintain a customer sensitive culture. The skills learnt during this very intensive workshop will enable them to value their input and provide an understanding o......

Course description>>

 

Pages:- 1 2 3 4 5

Argentina - Australia - Austria - Belgium - Canada - Colombia - Denmark - Egypt - France - Germany - Greece - Hong Kong - India - Indonesia - Ireland - Italy - Japan - Luxembourg - Malaysia - Mexico - New Zealand - Nigeria - Norway - Pakistan - Philippines - Singapore - South Africa - Spain - Sweden - Switzerland - The Netherlands - United Arab Emirates - United Kingdom - United States

Tips: ASKEDU jobs and talents message board can help you find jobs related to your experience in a specific city, or hire somebody in place with particular knowledges.