Customer Care Training Courses and Workshops
School(s) providing training of

Customer Care Excellence
Course Format: Classroom
School/Trainer: Oak Tree Management & Training Ltd. [>>]
Training Center(s)/Venue(s): Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel. The most successful organisations manage the service that their staff give to their customers This course can be tailored and delivered in company. ......

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This practical interactive course is designed to help delegates develop positive communication and customer handling skills and to focus on their role in relationship management and managing customer expectations. It will also offer the opportunity to practice managing difficult situations with greater confidence. Course Contents Understanding your role in relationship management and m......

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Understanding the customers real needs by listening Generating creative and imaginative service ideas Managing complaints and recover incidents of service failure Managing unrealistic expectations The importance of the first impression Identify the personal and organisational blocks to customer service Introduce the service standards at every point of customer contact Monitor and ......

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By the end of the course you will be able to: agree what a professional response to an email should look like and contain identify your barriers and strengths when communicating via email state the importance of using plain English and the Plain English Campaign demonstrate a systematic approach to written communication ï¿?using the four block structure discuss and review the use of app......

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By the end of the course you will be able to: portray to your customer a positive image of your company demonstrate the importance of taking responsibility to achieve customer satisfaction obtain from customers a clear understanding of their expectations handle challenging callers calmly and confidently demonstrate how you will reassure customers that their needs will be satisfied. ...

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Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driv......

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Do you want to make sure you’re presenting a professional image of your organisation? Do you want to make sure that your emails aren’t misunderstood? Do you need to build a relationship with your customers over email? The challenge of meeting internal and external customers�expectations requires the ability to perceive customer requirements and respond appropriately. When much of the wo......

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Do you need to be able to build and maintain a rapport with your customers over the telephone? Do you want to be confident that you’re understanding their requirements and responding appropriately? This course is designed to help you build and maintain rapport with customers through developing business and effective communication skills. This will help your organisation make a great first i......

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To compete in today’s challenging business environment, organizations need to encourage customer loyalty by providing excellent customer service. Attaining customer service that provides a competitive edge is a direct result of successfully aligning employees, systems and customers. It is imperative that all employees understand the importance of their role in supporting and sustaining cus......

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Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention and growth. This two day course addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The course also provides an outline of simple. Objectives ......

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