Customer Care Training Courses and Workshops
School(s) providing training of

Building Customer Focus
Course Format: Classroom
School/Trainer: ASTUTE Associates [>>]
Training Center(s)/Venue(s): Islamabad, Rawalpindi, Pakistan

ASTUTE offers customized, innovative and culturally sensitive multilingual trainings at workplace, for national and international social as well as private sector organizations. Capacity building interventions play a pivotal role in developing the knowledge and skills necessary to achieve the any organization’s objectives. We at Astute strive to build capacity within institutions to ena......

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Being competent in the ‘technical�IT. skills of the job is no longer enough. If we do not have appropriate ‘soft�skills - we lose or upset customers. Your staff will learn the key skills. Course Outline Overview Ensure the right perception of customer care Learn the key skills of questioning and how to apply them Your staff will learn how to improve their ‘Active�listen......

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This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus. Customer dissatisfaction often arises when the technical professional i......

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100% Placement Assured Placement tie ups with all leading Call Centers and Corporates Practical training with focus on listening, verbal communication and personality enhancement Hundreds of candidates trained and successfully placed in various call centers at Delhi, Gurgoan Noida, Chandigarh & Ludhiana ...

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Audience As specified by you: Location of Training: At your premises or venue selected by your company. Duration: 8 Hours Per Day Infrastructure required:( to be provided by you) Hall with LCD projector, Audio system or speakers, tie-mic, Laptop with Internet Connectivity (preferable), White Board, Writing material for participants. Enough space for team acti......

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A hugely popular set of workshops that tackle issues like communication, negotiating skills, interviewing techniques, customer care etc. through customisable programmes. The details of the APT modules are as follows: Look who’s talking ‿a Communication workshop Ticking Away - a Time Management program What’s in it for me ‿a Negotiating Skills program Who’s the Boss? - a Leadership ......

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Many call centres both domestic and international are involved in collecting outstanding dues over the phone. This course will cover - ¤ What is exceptional ’customer service’ and how can we get it? ¤ The right attitude and behaviour ¤ Positive communication when addressing customers ¤ Listening skills ¤ Controlling the call ¤ Difference between asse......

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To be an effective CRA you need to know how to handle customers. Our course will cover ¤ Projecting a professional image, building rapport, voice presentation skills. ¤ Customer service essentials ¤ Understanding the power of the phone and how to use it to influence customers. ¤ Polite English ¤ Active listening techniques, hearing the whole picture. ¤ Quest......

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Learn how to deliver outstanding service and in the minds of your clients you will become irreplaceable as accountants and trusted advisers. The course will include: �How to manage the client relationship to increase profitability, client satisfaction, and client referrals �How to turn your clients into fans who will promote your firm and help you bring in new business ...

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Practical techniques your staff can adopt today to make a real difference to your business tomorrow. There are some people who we would just like to throttle! There are laws against this, so we need to learn how to deal with these challenging individuals! We’ll teach you and your staff some really easy-to-learn skills that they apply immediately to make a real difference to how your custo......

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