Customer Service Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Service Skills and Management




Total 739 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular courses:
Customer Service
Fundamentals of Customer Service
Customer Service & Information Clerk
Customer Service Excellence
Retail Customer Service
Customer Service Skills


CUSTOMER SERVICE

Course Format: Classroom
School/Trainer: Computer Systems Institute
Training Center(s)/Venue(s): Chicago, Elgin, Gurnee, Skokie, United States

- Strategies on Challenging Customer Service Issues
- Customer Retention and Satisfaction
- Leadership in Customer Service

Customer Service

Course Format: Classroom
School/Trainer: IIT School of Applied Technology
Training Center(s)/Venue(s): Bedford Park, Chicago, Wheaton, United States
  V



The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Who Should Attend:

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners, and managers who desire customer service training in order to train their staffs and reinforce their skills.

Learning Objectives:

•State what customer service means in relation to all your customers, both internal and external
•Recognize how your attitude affects customer service
•Identify your customers?needs
•Use outstanding customer service to generate return business
•Build good will through in-person customer service
•Provide outstanding customer service over the phone
•Connect with customers through online tools
•Deal with difficult customers

Customer Service Excellence (Certificate)

Course Format: On-site
School/Trainer: DePaul University Continuing and Professional Education
Training Center(s)/Venue(s): Chicago, United States
  V

Great organizations recognize that financial strength requires superior customer service. In this one-day seminar, your employees will learn the techniques needed to interact with customers effectively. Building a positive rapport with customers allows for personal and organizational success. Half-day follow-up training and coaching sessions after 90 days are provided to review techniques that are working and discuss those that are not. Individual coaching is also available.

Managing Customer Service

Course Format: Online
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

Exceptional customer service doesn’t just happen, it requires careful planning. Management in a customer service organization should regularly conduct a gap analysis that compares the company’s actual performance to their potential performance. To do this, managers need to first understand how their company uses knowledge, standards, delivery, and communication to meet customer’s needs. They then determine where the gaps in these areas are, and work to narrow those gaps. This helps the company deliver better customer service. This course discusses ways to manage the customer service process. It is designed for general business audiences.

By the end of this course the learner will be able to:
•State why a gap analysis is important.
•Describe the knowledge gap.
•Summarize the standards gap.
•Explain the delivery gap.
•Describe the communications gap.

Competitive Advantage of Exceptional Customer Service

Course Format: Online
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

All companies have competition. Depending on the industry, a company’s competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with companies that deliver great service, respect their needs, and are willing to build a positive relationship with them. Companies that invest in creating a strong service-oriented culture are more likely to deliver exceptional customer service, this in turn becomes a strategic advantage for the company. This course discusses exceptional customer service and how to leverage it into a competitive advantage.

By the end of this course, the learner will be able to:
•State how exceptional service becomes an advantage
•Describe the role of building trust
•Explain customer perceptions
•Summarize how to earn loyalty
•List several best practices

Customer Service in Behavioral Health

Course Format: Online
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.

After the completion of this course you should be able to:
•Identify the difference between exceptional and mediocre client service
•State why effective client customer service is important for both the agency and the individual
•Name methods for how to communicate effectively with clients, List several customer service best practices
•Identify methods for how to handle upset or difficult clients

HVAC Customer Service

Course Format: Online
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

HVAC Customer Service Module 1
Practical HVAC Customer Service
•Split Second Response
•Fix the Thermostat, not the Customer
•Contain, Qualify &, Correct
•Attitude, Aptitude and Dreaded Morning Calls
•Qualify the Details
•Technician’s Common Courtesy
•Greeting Customers
•Opening &, Closing Calls

HVAC Customer Service Module 2
HVAC Customer Service Tactics
•Truth in HVAC Customer Service
•Service Placebo
•Using “I?Instead of “You? •Accentuating the Positive
•Errors, Absolute Extremes, Imperatives
•Rushing Customers off the Phone
•Verbose Customers
•Using Restraint not Retaliation
•When Less Information is More
•Customer Service Process
•Three F Method

HVAC Customer Service Module 3
Virtual HVAC Customer Service
•Voicemail Etiquette
•Garbage In, Garbage Out
•Do It Right the First Time
•Handling Email
•Email vs. Telephone
•Email Conventions
•Email Abbreviations
•Angry Email

Customer Service

Course Format: On-site
School/Trainer: Temple University Center City
Training Center(s)/Venue(s): Philadelphia, United States
  V

Learn the verbal techniques that ensure that your employees and your customers (both internal and external) are satisfied every time. Participants will learn the answers to the following questions: what does every customer expect?, how do you rate your customer service IQ?, how do you begin and end a transaction (in person or over the phone)?, how do you listen and discover the customer&,#146,s real needs?, how do you select the right words that show courtesy, concern, and competence?, how does internal customer service impact external service?, and other helpful information including e-mail etiquette and voice mail do&,#146,s and dont&,#146,s.


Customer Service Representative (Certificate)

Course Format: Classroom
School/Trainer: Maricopa Skill Center
Training Center(s)/Venue(s): Phoenix, United States
  V

In the Customer Service Representative program you will develop your skills as a polished customer service professional. You will develop communication skills to listen and respond to customer needs, technical and interpersonal skills to provide consistent quality services.
JOB TITLE: Customer Service Representative, Account Manager, Client Services Representative, Account Representative, Customer Service Specialist, Customer Service Agent, Member Services Representative, Account Service Representative, Call Center Representative.

Pharmacy: Customer Service (Certificate)

Course Format: Classroom
School/Trainer: South Mountain Community College
Training Center(s)/Venue(s): Phoenix, United States
  V

The Certificate of Completion (CCL) in Pharmacy: Customer Service program is designed to provide students with the knowledge and skills needed to meet the challenges of working in the retail pharmacy environment. The courses will cover federal and state pharmacy regulations and pharmacy services including prescription dispensing and drug distribution and control. Emphasis will be on providing quality customer service and using effective communications and interpersonal skills when dealing with pharmacy customers and personnel.

Quality Customer Service (Certificate)

Course Format: Online
School/Trainer: Rio Salado College
Training Center(s)/Venue(s): Tempe, United States

The Associate in Applied Science (AAS) in Quality Customer Service program is designed to provide students with training to meet the requirements for employment. Courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.

Customer Service Phone Skills Workshop

Course Format: On-site
School/Trainer: El Centro College
Training Center(s)/Venue(s): Dallas, United States

This workshop combines phone skills and customer service excellence by providing
guidelines, techniques, and the opportunity to practice as well as explore with employees
the kind of customer service representative they want to be.

Service Quality & Customer Services Consequences

Course Format: Classroom
School/Trainer: SMU Cox School of Business
Training Center(s)/Venue(s): Dallas, United States
  V

The first part of the class is an introduction to service quality - what it is, how it can be measured, how it can be improved and whether it can provide competitive advantage. Then we move into a case study of American Airlines, discussing appropriate definitions and limitations on improving quality in a challenging industry, and framing theoretical constructs with practical, real-world examples.

Customer Service (Certificate)

Course Format: Online
School/Trainer: SMU Continuing and Professional Education
Training Center(s)/Venue(s): Dallas, United States
  V

Keys to Customer Service
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Extraordinary Customer Service
Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Customer Sales and Service

Course Format: Classroom
School/Trainer: Richland College
Training Center(s)/Venue(s): Dallas, United States

Practical information and techniques to create excellent customer sales and service unique to the travel public.

Technical Customer Service

Course Format: Classroom
School/Trainer: Richland College
Training Center(s)/Venue(s): Dallas, United States

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills.

Customer Service for Professionals

Course Format: Online
School/Trainer: Drexel University
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course covers the principles of managing in a service environment with an emphasis on procedures and results that are necessary for all service organizations. Analysis, planning, and problem solving strategies will be examined to empower successful customer oriented employees along with consideration of factors that influence customer service organizations.

Culinary Customer Service

Course Format: Classroom
School/Trainer: Cosumnes River College
Training Center(s)/Venue(s): Sacramento, United States
  V

Customer service is a skills development course to provide entry-level training in front of the house principles for quantity operations. The components of professional hospitality and meal service will serve as the foundations for this course. Students will participate in hands-on culinary customer service for the culinary programs catering events.

Customer Service

Course Format: Classroom
School/Trainer: Cosumnes River College
Training Center(s)/Venue(s): Sacramento, United States

This course is a study of the principles involved in building an effective customer service team. Customer service activities in business, government, and other service industries will be examined in terms of the value added to the organization. Improved customer services will be emphasized.

Customer Service

Course Format: Classroom
School/Trainer: American River College
Training Center(s)/Venue(s): Sacramento, United States
  V

This course introduces a study of the principles involved in building
and delivering effective customer service. It focuses on providing
value-added service through improved attitude, improved listening,
conflict management, problem solving, and successful customer
service interactions.

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