Customer Service Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Service Skills and Management




Total 600 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular courses:
Customer Service
Fundamentals of Customer Service
Customer Service & Information Clerk
Customer Service Excellence
Retail Customer Service
Customer Service Skills


Customer Service Excellence

Course Format: Classroom
School/Trainer: University of the Fraser Valley Continuing Studies
Training Center(s)/Venue(s): Abbotsford, Chilliwack, Canada
  V

You will build on your own experiences in this module to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

Telephone Courtesy & Customer Service

Course Format: Classroom
School/Trainer: Northwest Community College
Training Center(s)/Venue(s): Hazelton, Kitimat, Masset, Smithers, Skidegate, Prince Rupert, Terrace, Canada

Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course.

Customer Service Worker

Course Format: Classroom
School/Trainer: Northern Lights College
Training Center(s)/Venue(s): Dawson Creek, Canada
  V

Upon successful completion of the course, the learner will be able to:
- Interact with customers, employer and fellow workers.
- Read and interpret receipts inventory and sales records
- Demonstrate document completion (inventory sales and return records)
- Demonstrate handling of customer&,#146,s complaints and inquiries.
- Operate a cash register by entering sales
- Demonstrate cash calculations and manually count cash returns

Course Content:
Communicating effectively with the general public
- Verbal
- Body Language/Non-Verbal
- Listening Skills

Document use of Inventory records, sales records, and return records
- Types of documents
- Completion of documents

Handling customer complaints and inquiries
- Types of complaints
- Means of handling complaints
- Role playing

Cashier training
- Cash register
- Entering sales
- Calculating cash
- Counting back change

Leadership & Customer Service Workshop

Course Format: Classroom
School/Trainer: North Island College
Training Center(s)/Venue(s): Campbell River, Courtenay, Port Alberni, Port Hardy, Ucluelet, Canada
  V

Technical skills and strong leadership qualities are essential for providing a quality adventure tourism experience. Leadership is taught on an ongoing basis through classes, workshops, and practical experience. Through co-leading with your classmates, you learn to understand different leadership styles and to learn through exercising judgment and practicing your own leadership style. This course is designed to give you a practical understanding of the role that leadership plays in having satisfied and healthy customers enjoying a positive trip dynamic. Communication skills, self-evaluation, conflict resolution and group building are stressed.

Customer Service (Certificate)

Course Format: Classroom
School/Trainer: North Island College
Training Center(s)/Venue(s): Campbell River, Courtenay, Port Alberni, Port Hardy, Ucluelet, Canada
  V

The Retail and Hospitality: Customer Service Training is a WorkStart Essentials program offered under Employment Skills Access. WorkStart Essential programs deliver free introductory skills training to create job readiness in a short period of time.

In eight weeks you can upgrade your essential skills and acquire sector specific skills for entry level employment in the retail and hospitality industry. This program focuses on communication, thinking and problem solving important to the industry, and addresses individual barriers to employment. Program and staff instructors emphasize individual strengths, rather than limitations, and provide support, guidance, collaboration, confidence building and affirmation of abilities. Job coaching and mentoring are also used in helping participants work towards successful, long-term employment.

Participants will develop a personal marketing portfolio, expand their computer skills, and demonstrate understanding of acceptable workplace attitudes and behaviours. External credentials included in the program are: Cashier Training, WorldHost, Serving It Right, Occupational First Aid Level 1 and FoodSafe.

Entrepreneurial Sales and Customer Service

Course Format: Classroom
School/Trainer: Kwantlen Polytechnic University
Training Center(s)/Venue(s): Langley, Richmond, Surrey, Canada

Students will be introduced to the basic selling process, make formalized sales presentations and learn and practice effective customer service with emphasis placed on understanding loyalty, total quality management (TQM), benchmarking, internal customers and communications.

Customer Service Excellence (Certificate)

Course Format: Classroom
School/Trainer: NDJ Consultants
Training Center(s)/Venue(s): Johannesburg, South Africa

This programme will equip learners with the necessary tools, techniques and skills to effectively deliver consistent, memorable, quality Customer experiences that fulfill your Company’s Brand.

Customer Service and Cashier (Certificate)

Course Format: Classroom
School/Trainer: Douglas College
Training Center(s)/Venue(s): Coquitlam, Canada
  V

The Customer Service and Cashier Training Program is designed for students with barriers to employment. This program has been designed in partnerships with the retail business and hospitality sectors and includes classroom, lab and practicum components. The CSCT program covers all the required skills to prepare students for employment in various positions in the realm of customer service, hospitality, merchandising and cashiering.

Customer Service Workshop

Course Format: Classroom
School/Trainer: College of the Rockies Continuing Education
Training Center(s)/Venue(s): Cranbrook, Creston, Fernie, Golden, Invermere, Kimberley, Canada
  V


Excellent and consistent customer service is the foundation of any successful business. The following full-day and half-day workshops focus on the critical role individuals play in building customer loyalty and creating positive service experiences.

WorldHost Workshops

?Service Fundamentals
?Customers with Disabilities
?Solving Problems through Service
?Ambassador

Customer Service Excellence Workshops

?Service Excellence
?Team Excellence
?Creating Memorable Experiences
?Taking Ownership of Problems
?Customer Communications &, Connections
?Customer Loyalty &, How to Achieve It
?Salesmanship
?Building Excellence
?Conflict Management Strategies
?Communication Excellence

Customer Service (Certificate)

Course Format: Online
School/Trainer: Camosun College Continuing Education
Training Center(s)/Venue(s): Victoria, Canada
  V

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

Customer Service for Technicians

Course Format: Classroom
School/Trainer: Camosun College
Training Center(s)/Venue(s): Victoria, Canada
  V

Upon completion of this course, students will have the essential skills important in delivering relevant customer service in technical areas and will have developed a customer focused approach. Students will know what customer service means to industry and the professional qualities required when establishing effective and professional service for customers.

Managing the Customer Experience

Course Format: On-site
School/Trainer: St. Lawrence College Corporate Learning & Performance Improvement
Training Center(s)/Venue(s): Kingston, Canada
  V

Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy and make it part of your strategic advantage. This session is suitable for team leaders, aspiring and new managers and current managers.
This session equips participants with the tools to allow for:
ӹӹ
The opportunity to explore and develop why customer service matters to their organization and how to measure and monitor customer satisfaction
ӹӹ
Understanding of theoretical models such as the Five Key Drivers, Porter, The Gap Model, Bain, Rater and calculating net promoter scores
ӹӹ
Models to measure and monitor customer satisfaction, customer service and the new media, building your customer experience management program
ӹӹ
Stronger strategic alignment internally for the external customer
ӹӹ
Improved stakeholder response and commitment

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