Customer Service Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Service Skills and Management




Total 780 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular courses:
Customer Service
Customer Service & Information Clerk
Fundamentals of Customer Service
Customer Service Excellence
Retail Customer Service
Customer Service Skills


Diploma in Customer Service (Level 4)

Course Format: Online
School/Trainer: Oxford Home Study College
Training Center(s)/Venue(s): Oxford, United Kingdom
  V

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Course Benefits
�Accredited Course
�Full Tutor Support
�Self paced, no fixed schedules
�Available to students anywhere in the world
�Interest Free Fee Instalments

This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 -Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer Servi... [Read More]

Diploma in Customer Services (Level 4)

Course Format: Online
School/Trainer: Oxford Home Study College
Training Center(s)/Venue(s): Oxford, United Kingdom
  V

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Course Benefits
�Accredited Course
�Full Tutor Support
�Self paced, no fixed schedules
�Available to students anywhere in the world
�Interest Free Fee Instalments

This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 -Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer... [Read More]

Certificate in Customer Service Level 3

Course Format: Online
School/Trainer: Brentwood Open Learning College
Training Center(s)/Venue(s): Leicester, United Kingdom
  V

The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
Customer Service Course Online, aims to develop learner&,#146,s knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

Diploma in Customer Service Level 4

Course Format: Online
School/Trainer: Brentwood Open Learning College
Training Center(s)/Venue(s): Leicester, United Kingdom
  V

Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Diploma in Public Relations consists of the following units:
Unit 1 - Introduction to Public Relations
Unit 2 - Concepts of Public Relations
Unit 3 - Management and Organisation of Public Relations
Unit 4 - Public Relations as Planned CommunicationRead More]

Certificate in Customer Service (Level 2)

Course Format: Online
School/Trainer: Brentwood Open Learning College
Training Center(s)/Venue(s): Leicester, United Kingdom
  V

This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Customer Service Course Online: Key Topics
Customer Service Certification Online, consists of the following four units:
Unit 1 �What is Customer Service
Unit 2 �Telephone Techniques
Unit 3 �Dealing with Difficult Customers
Unit 4 �Solving Customers&,#146, Problems

Support Centre Analyst (SCA) (Certificate)

Course Format: Classroom
School/Trainer: DDLS
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
  V

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement. Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers.

It is important that these service desk professionals provide the highest quality customer care with every interaction. HDI Support Centre Analyst training focuses on strategies for effective customer service, emphasising problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

The HDI Certification Exam is included in all HDI Public Training Courses.

Key Topics

Evolution of the Support Centre
•The Evolution of the Support Centre
•The Role of the Support Centre Analyst
•The Support Centre&,#146,s Role in the Business

Strategic Framework
•Strategic Perspective
•Service Level Agreements (... [Read More]

Customer Service Excellence

Course Format: Classroom
School/Trainer: DDLS
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
  V

Developing excellence in customer service directly impacts the success, image and reputation of your organisation.

View your clients as your job rather than an interruption of it. Train your staff to realise what they say about customer service is not nearly as important as what they do and have them making happy customers job #1.

Skills Gained

•To view your clients/customers as job #1
� principles of extraordinary client contact
•The attitude and skills required to deliver extraordinary customer service
•The difference between hospitality and service and recognise the importance of both
•How to think from the customer’s point of view and think from a problem solving point of view
� sins of client contact
•The communication skills necessary for excellence in customer service
•Effectively dealing with customer complaints
•Treat external and internal customers with the same level of extraordinary service

Customer Service in Microsoft Dynamics CRM 2013 (Certificate)

Course Format: Classroom
School/Trainer: DDLS
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

After completing this course, students will be able to:
•Identify the key set of terms, phrases and elements to effectively work with Customer Service Scenarios and Terminology
•Recognize why cases are the fundamental record type in service management, and represent a single incident of service.
•Use Queues to organize and store Activities and Cases ... [Read More]

CUSTOMER SERVICE INTELLIGENCE CERTIFICATION

Course Format: Classroom
School/Trainer: Jk Michaels
Training Center(s)/Venue(s): Lagos, Nigeria

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, from senior management to the sales force, from marketing to production and human resources.

High Impact Telesales Sales Skills (Certificate)

Course Format: Classroom
School/Trainer: iTrainingExpert.com
Training Center(s)/Venue(s): Kuala Lumpur, Malaysia
  V

For enquiries, please contact us at info@itrainingexpert.com

Visit our website at http://www.itrainingexpert.com for more details

This training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently. Learning of each key element of Telephone Sales, Handling Objections, Closing and Cross Selling has been included, in order to give the professionals a complete understanding of how to apply the required skills.

Certified Customer Service Performance Professional Workshop

Course Format: Classroom
School/Trainer: Dusit Thani Dubai
Training Center(s)/Venue(s): Abu Dhabi, United Arab Emirates
  V

In today’,s competitive market, customer service quality is the advantage that converts your clients into brand advocates. The course provides necessary knowledge for customer service success.

This course’,s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the implementation phases and the importance of a customer service performance culture, but will also be provided with the necessary tools and channels to implement it and measure its impact, both internally and externally.

This training course focuses on the essentials, enablers and evaluation tools of a performant customer service.

Date and Time: May 10 - 12, 2015 at 9:00 am - 5:00 pm.

Category: Classes / Courses - Professional Training.

Artists / Speakers: Maria Desmons-Macrea.

URLs:
Booking: http://atnd.it/22833-0
Inquiries: http://atnd.it/22833-1
Website: http://atnd.it/22833-2

Prices:
Standard: $3,300,
For 2 or more participants: $2,500.

Excellence in Customer Service Workshop

Course Format: On-site
School/Trainer: Carew International, Inc.
Training Center(s)/Venue(s): Cincinnati, United States
  V

Participants learn:
•The business impact of effectively managing you customer’s “Moments of Truth�in every service interaction.
•How to leverage a powerful, customer-focused communication strategy to maximize the positive outcome of every service call.
•A simple, flexible format for uncovering additional business opportunities as a natural outcome of providing outstanding customer service.

Meeting the Service Challenge
•Participants discover how to turn customer problems into new sales opportunities.
•They will get first-hand practice with an extraordinarily effective, field-tested transaction tool: the Problem-Solving process model.

Building Customer Relationships
•Before needs can be addressed, customers must be heard and understood. Participants explore the unique personality orientations that influence customer perception.
•An interactive group activity leads to on-site practice, using a proven human-dynamics model to effectively solve problems while addressing the customer’s orientation.

Servicing the Customer
•With an exciting new process model, the Service Excellence Diamond, participants mas... [Read More]

Airline Customer Service (Diploma)

Course Format: Classroom
School/Trainer: Aviators
Training Center(s)/Venue(s): Nagpur, India
  V

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.
Exam Duration: 3 hours for exam
Recommended level: Entry-level
Prerequisites: 10+2.

Key topics

•Improved Standard of Customer Service
•Verbal &, Non-verbal Communication Skills
•Customer Contact Techniques
•Cross-cultural Awareness
•Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.



What you will learn


Upon completing this course you will have the skills to:
•Learn techniques of effective communication and customer contact
•Understand the various social styles and cultural differences of airline customers
•Gain knowledge about new trends in Airlines customer service

Who should attend


This course is recommended for:
•Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
•Cargo reservations and receiving staff
•Public relations and sales support personnel
•Flight attendants... [Read More]

Excellent Customer Service Workshop

Course Format: Classroom
School/Trainer: iTrainingExpert.com
Training Center(s)/Venue(s): Puchong, Malaysia
  V

This is an unusual &,quot,Excellent Customer Service&,quot, workshop takes a highly practical approach to enhancing craft out and instill behavioural skills for Service professionals so that they confidently serve with a wow effect.
Excellent Customer Service is really the No 1 advertisement for any organisations. Aside from the Going the Extra Mile and Exceeding Customer&,#146,s Expectations, this training sharpens our personal communication skills and product knowledge.

This 100% activity based session is designed to help delegates to service and prosper through a service -from -the-heart driven culture. The activities are easy to participate in and quick at generating meaningful discussions and skill improvement among participants. Each activity allows for a thorough examination of performance and formulation of meaningful strategies to create a true culture of service.

For details, please log on to http://itrainingexpert.com/course-calender.asp

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College - British Columbia
Training Center(s)/Venue(s): Abbotsford, Kamloops, Kelowna, Langley, Nanaimo, Richmond, Surrey, Vancouver, Victoria, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Customer Service Representative (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College - Saskatchewan
Training Center(s)/Venue(s): North Battleford, Prince Albert, Saskatoon, Canada
  V


The Customer Service Representative Diploma program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services, and to provide skills to facilitate upward movement in their chosen profession. This program provides graduates with the necessary skills to answer enquiries and provide information regarding an establishment&,#146,s goods, services, and policies, and to provide excellent customer service when receiving orders or payments and processing requests for services.

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College - Saskatchewan
Training Center(s)/Venue(s): North Battleford, Prince Albert, Saskatoon, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Customer Service Essentials

Course Format: Classroom
School/Trainer: Academy of Learning College - Prince Edward Island
Training Center(s)/Venue(s): Charlottetown, Summerside, Canada
  V


The Customer Service Essentials course provides students with key concepts of effective customer service strategies and processes and helps them to develop core competencies for providing quality customer service. Students learn the definition of customer service, who their customers are, how to be customer service oriented, and how to manage time and stress. Students also learn how to communicate effectively with customers and manage customer relationships. The course explores common customer service pitfalls and identifies the importance associated with avoiding these. It also emphasizes the importance of gathering and responding to customer feedback, and maintaining a professional image. Students are given ample opportunity to practise, apply and develop their customer service skills through the completion of hands-on tasks. The tasks focus on identifying good and bad customer service techniques, by analyzing and responding to various customer service scenarios.

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College - Prince Edward Island
Training Center(s)/Venue(s): Charlottetown, Summerside, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.

Business Math Skills and Applications
Business Verbal Communication
Call Centre Equipment And Technology
Call Centre Telephone Sales
Introduction To Keyboarding
Job Search &, On the Job Training
Keyboard Skill Building Level 1
Microsoft Access Level 1
Microsoft Excel Level 1
Microsoft Excel Level 2
Microsoft Outlook Level 1
Microsoft Word Level 1
Microsoft Word Level 2
Team Dynamics and Personal Development
Windows 7 Level 1

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College - New Brunswick
Training Center(s)/Venue(s): Bathurst, Miramichi, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Program is open to any applicant who possesses a good command of the English language and is able to follow instructions.

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