Customer Service Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Service Skills and Management




Total 800 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular courses:
Customer Service
Customer Service & Information Clerk
Fundamentals of Customer Service
Customer Service Excellence
Retail Customer Service
Customer Service in Microsoft Dynamics CRM 2013


Customer Service Workshop

Course Format: Classroom
School/Trainer: ISInc
Training Center(s)/Venue(s): Sacramento, United States
  V

All of us serve customers, whether it&,#146,s an external customer purchasing your product, or an internal customer like your supervisor. Being able to offer excellent customer service is a crucial component to anyone&,#146,s career.

This course will help students learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical two day workshop.

1 to 1: Customer Service Success

Course Format: Online
School/Trainer: Online Institute of America
Training Center(s)/Venue(s): Lakeway, United States
  V

Research verifies that the only way to achieve customer loyalty is to consistently meet and exceed their expectations. Every time you interact with a customer, you have a unique “moment of truth�opportunity to build the relationship or fall short. This module will help you understand your customers&,#146, needs so you can better serve them through each and every interaction.

At the conclusion of this course, you should be able to:
•Improve on how you: Greet, Listen, Respond and Assure a Lasting Relationships
•Understand the customer&,#146,s need and learn how to interactevery interaction.

Customer Service & Customer Focus

Course Format: Online
School/Trainer: Online Institute of America
Training Center(s)/Venue(s): Lakeway, United States
  V

This action is made for individuals and is designed to meet the needs of the customer. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to understand the changing needs of your customers and work to anticipate and meet those needs. You will find out everything you can about your customers to clearly understand their needs and how you can best meet them.

Customer Service Strategies

Course Format: Classroom
School/Trainer: Globe University - Wisconsin
Training Center(s)/Venue(s): Appleton, Eau Claire, La Crosse, Madison, Wausau, United States

This course focuses on customer service strategies that
lead to a competitive advantage for the business organization. Students
study the interrelationships of customer service and other facets of a
successful business.

Customer Service Strategies

Course Format: Classroom
School/Trainer: Globe University Sioux Falls Campus
Training Center(s)/Venue(s): Sioux Falls, United States

This course focuses on customer service strategies that
lead to a competitive advantage for the business organization. Students
study the interrelationships of customer service and other facets of a
successful business.

Customer Service Strategies

Course Format: Classroom
School/Trainer: Minnesota School of Business & Globe University
Training Center(s)/Venue(s): Blaine, Minneapolis, Richfield, Rochester, Woodbury, United States

This course focuses on customer service strategies that
lead to a competitive advantage for the business organization. Students
study the interrelationships of customer service and other facets of a
successful business.

HDI Support Center Director (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Gaining senior management support and effectively communicating the pivotal role of the support center is crucial to any support operation&,#146,s success. For this reason, the support center director must serve as a support leader and strategically align the support center to the organization.

In this course for support center directors, you will learn to develop and execute strategic plans that will take your organization to the next level. You will discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions.

This course is designed to assist you in preparing for the HDI Support Center Director (HDI-SCD) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn

Assessment strategies for the support center
How to quantify your support center&,#146,s value and maximize return on investment
Twe... [Read More]

HDI Customer Service Representative (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Front-line customer service representatives interact with customers every day. Do you have the skills to create first-rate customer experiences?

In this one-day skills-building and certification course, you will be introduced to the skills and techniques required to provide outstanding customer service and support. You will focus on call handling best practices, communication and listening techniques, conflict negotiation, and responses to difficult customer behaviors, and you will gain documentation, problem solving, and troubleshooting skills.

This course is designed to assist you in preparing for the HDI Customer Service Representative (HDI-CSR) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn

How to assess customer business needs and exceed customer expectations
Critical thinking skills to resolve incidents quickly and consistently
Active listening skills and effective communication strategies ... [Read More]

Service Desk Institute - Manager (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, service desk management.

Defining strategic requirements
Plan for the strategic development of the service desk within an organisation&,#146,s overall business goals

Developing a strategic role
Define the strategies and techniques for a successful support operation that is integrated with the organisation&,#146,s overall business goals

Essential management skills
Examine key commercial management skills including integrating IT services, business cases, financial management, strategic responsibilities, defining processes and procedures, gap analysis, project management, behaviours and communication

Integrating the service desk
Identify the need for relationship and network building, contribute to IT and business objectives, continual improvement and assessing the best sourcing option

Promoting the service desk
Plan the promotional obje... [Read More]

Customer Service

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

How the whole support team contributes to customer service and how customers respond to good and bad service
Building on existing skills, tips and techniques that can make every interaction on the telephone a success �this applies both customers and internal colleagues
Personal skills for listening effectively and to enhance an understanding of what customers really want and expect
Use of voice control to create rapport and empathy
Best practice in following up, whether by telephone, email or other format
How to improve the consistency and content of internal communication in supporting good support
Techniques and tips to cope more effectively with high workloads, conflicting priorities and customer expectations
To plan effectively in a reactive and short-term focused environment
Maximise personal productively through improved prioritising, scheduling and delegating
How to improve the consistency and content of internal communication in supporting good support
How to better understand customer expectations to increase the level of service
Using support processes as your friends not foes
Better handle complain... [Read More]

HDI Support Center Director (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Gaining senior management support and effectively communicating the pivotal role of the support center is crucial to any support operation&,#146,s success. For this reason, the support center director must serve as a support leader and strategically align the support center to the organization.

In this course for support center directors, you will learn to develop and execute strategic plans that will take your organization to the next level. You will discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions.

This course is designed to assist you in preparing for the HDI Support Center Director (HDI-SCD) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn

Assessment strategies for the support center
How to quantify your support center&,#146,s value and maximize return on investment
Twe... [Read More]

HDI Customer Service Representative (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Front-line customer service representatives interact with customers every day. Do you have the skills to create first-rate customer experiences?

In this one-day skills-building and certification course, you will be introduced to the skills and techniques required to provide outstanding customer service and support. You will focus on call handling best practices, communication and listening techniques, conflict negotiation, and responses to difficult customer behaviors, and you will gain documentation, problem solving, and troubleshooting skills.

This course is designed to assist you in preparing for the HDI Customer Service Representative (HDI-CSR) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn

How to assess customer business needs and exceed customer expectations
Critical thinking skills to resolve incidents quickly and consistently
Active listening skills and effective communication strategies ... [Read More]

Service Desk Institute - Manager (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, service desk management.

Defining strategic requirements
Plan for the strategic development of the service desk within an organisation&,#146,s overall business goals

Developing a strategic role
Define the strategies and techniques for a successful support operation that is integrated with the organisation&,#146,s overall business goals

Essential management skills
Examine key commercial management skills including integrating IT services, business cases, financial management, strategic responsibilities, defining processes and procedures, gap analysis, project management, behaviours and communication

Integrating the service desk
Identify the need for relationship and network building, contribute to IT and business objectives, continual improvement and assessing the best sourcing option

Promoting the service desk
Plan the promotional obje... [Read More]

Customer Service

Course Format: Classroom
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

How the whole support team contributes to customer service and how customers respond to good and bad service
Building on existing skills, tips and techniques that can make every interaction on the telephone a success �this applies both customers and internal colleagues
Personal skills for listening effectively and to enhance an understanding of what customers really want and expect
Use of voice control to create rapport and empathy
Best practice in following up, whether by telephone, email or other format
How to improve the consistency and content of internal communication in supporting good support
Techniques and tips to cope more effectively with high workloads, conflicting priorities and customer expectations
To plan effectively in a reactive and short-term focused environment
Maximise personal productively through improved prioritising, scheduling and delegating
How to improve the consistency and content of internal communication in supporting good support
How to better understand customer expectations to increase the level of service
Using support processes as your friends not foes
Better handle complain... [Read More]

Service Desk Institute - Manager (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge UK
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, service desk management.

Defining strategic requirements
Plan for the strategic development of the service desk within an organisation&,#146,s overall business goals

Developing a strategic role
Define the strategies and techniques for a successful support operation that is integrated with the organisation&,#146,s overall business goals

Essential management skills
Examine key commercial management skills including integrating IT services, business cases, financial management, strategic responsibilities, defining processes and procedures, gap analysis, project management, behaviours and communication

Integrating the service desk
Identify the need for relationship and network building, contribute to IT and business objectives, continual improvement and assessing the best sourcing option

Promoting the service desk
Plan the promotional obje... [Read More]

Customer Service

Course Format: Classroom
School/Trainer: Global Knowledge UK
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

How the whole support team contributes to customer service and how customers respond to good and bad service
Building on existing skills, tips and techniques that can make every interaction on the telephone a success �this applies both customers and internal colleagues
Personal skills for listening effectively and to enhance an understanding of what customers really want and expect
Use of voice control to create rapport and empathy
Best practice in following up, whether by telephone, email or other format
How to improve the consistency and content of internal communication in supporting good support
Techniques and tips to cope more effectively with high workloads, conflicting priorities and customer expectations
To plan effectively in a reactive and short-term focused environment
Maximise personal productively through improved prioritising, scheduling and delegating
How to improve the consistency and content of internal communication in supporting good support
How to better understand customer expectations to increase the level of service
Using support processes as your friends not foes
Better handle complain... [Read More]

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge USA Microsoft Training Centers
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge Canada Microsoft Training Centers
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UK Microsoft Training Centres
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge India Microsoft Training Centers
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

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