Customer Service Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Service Skills and Management




Total 772 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular courses:
Customer Service
Customer Service & Information Clerk
Fundamentals of Customer Service
Customer Service Excellence
Retail Customer Service
Customer Service Skills


Certified Customer Service Performance Professional Workshop

Course Format: Classroom
School/Trainer: Dusit Thani Dubai
Training Center(s)/Venue(s): Abu Dhabi, United Arab Emirates
  V

In today’,s competitive market, customer service quality is the advantage that converts your clients into brand advocates. The course provides necessary knowledge for customer service success.

This course’,s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the implementation phases and the importance of a customer service performance culture, but will also be provided with the necessary tools and channels to implement it and measure its impact, both internally and externally.

This training course focuses on the essentials, enablers and evaluation tools of a performant customer service.

Date and Time: May 10 - 12, 2015 at 9:00 am - 5:00 pm.

Category: Classes / Courses - Professional Training.

Artists / Speakers: Maria Desmons-Macrea.

URLs:
Booking: http://atnd.it/22833-0
Inquiries: http://atnd.it/22833-1
Website: http://atnd.it/22833-2

Prices:
Standard: $3,300,
For 2 or more participants: $2,500.

Excellence in Customer Service Workshop

Course Format: On-site
School/Trainer: Carew International, Inc.
Training Center(s)/Venue(s): Cincinnati, United States
  V

Participants learn:
•The business impact of effectively managing you customer’s “Moments of Truth?in every service interaction.
•How to leverage a powerful, customer-focused communication strategy to maximize the positive outcome of every service call.
•A simple, flexible format for uncovering additional business opportunities as a natural outcome of providing outstanding customer service.

Meeting the Service Challenge
•Participants discover how to turn customer problems into new sales opportunities.
•They will get first-hand practice with an extraordinarily effective, field-tested transaction tool: the Problem-Solving process model.

Building Customer Relationships
•Before needs can be addressed, customers must be heard and understood. Participants explore the unique personality orientations that influence customer perception.
•An interactive group activity leads to on-site practice, using a proven human-dynamics model to effectively solve problems while addressing the customer’s orientation.

Servicing the Customer
•With an exciting new process model, the Service Excellence Diamond, participants mas... [Read More]

Airline Customer Service (Diploma)

Course Format: Classroom
School/Trainer: Aviators
Training Center(s)/Venue(s): Nagpur, India
  V

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.
Exam Duration: 3 hours for exam
Recommended level: Entry-level
Prerequisites: 10+2.

Key topics

•Improved Standard of Customer Service
•Verbal &, Non-verbal Communication Skills
•Customer Contact Techniques
•Cross-cultural Awareness
•Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.



What you will learn


Upon completing this course you will have the skills to:
•Learn techniques of effective communication and customer contact
•Understand the various social styles and cultural differences of airline customers
•Gain knowledge about new trends in Airlines customer service

Who should attend


This course is recommended for:
•Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
•Cargo reservations and receiving staff
•Public relations and sales support personnel
•Flight attendants... [Read More]

Telephone Etiquette and Techniques on Handling Difficult Callers Workshop

Course Format: Classroom
School/Trainer: EON Consulting and Training Pte Ltd
Training Center(s)/Venue(s): Singapore, Singapore
  V

Why is this important?
Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.

How will you benefit?
After the workshop, you will be able to:
-determine how callers measure your service and what it takes for you to do your job professionally
-demonstrate the 2Vs to project a professional image of yourself and enhance the caller&,#146,s confidence in you
-say the four phrases in a telephone call
-apply the techniques to handle different difficult caller situations
-demonstrate proper telephone etiquettes to enhance your image and that of your organisation

What will you learn?
Customer Service Basics
- Understand what it takes to do your job professionally
- Service as defined by customers

You As The Communicator
- Managing your voice
- Use profess... [Read More]

Managing Challenging Customers Professionally Workshop

Course Format: Classroom
School/Trainer: EON Consulting and Training Pte Ltd
Training Center(s)/Venue(s): Singapore, Singapore
  V

Why is this important?
Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry.

Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth communication about your organisation. Thus it is important that customer service personnel learn how to respond to these difficult customers, in a way that makes them feel positive about you and your organisation.

This two-day course is designed to provide customer service personnel with skills and techniques to manage challenging customers&,#146, needs and ultimately achieve a win-win situation.

How will you benefit?
After the workshop, you will be able to:
-understand why customers are challenging and the 10 demandments of challenging customers
-recognise the importance of your role in managing challenging customersRead More]

Excellent Customer Service Workshop

Course Format: Classroom
School/Trainer: iTrainingExpert.com
Training Center(s)/Venue(s): Puchong, Malaysia
  V

This is an unusual &,quot,Excellent Customer Service&,quot, workshop takes a highly practical approach to enhancing craft out and instill behavioural skills for Service professionals so that they confidently serve with a wow effect.
Excellent Customer Service is really the No 1 advertisement for any organisations. Aside from the Going the Extra Mile and Exceeding Customer&,#146,s Expectations, this training sharpens our personal communication skills and product knowledge.

This 100% activity based session is designed to help delegates to service and prosper through a service -from -the-heart driven culture. The activities are easy to participate in and quick at generating meaningful discussions and skill improvement among participants. Each activity allows for a thorough examination of performance and formulation of meaningful strategies to create a true culture of service.

For details, please log on to http://itrainingexpert.com/course-calender.asp

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College - British Columbia
Training Center(s)/Venue(s): Abbotsford, Kamloops, Kelowna, Langley, Nanaimo, Richmond, Surrey, Vancouver, Victoria, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Customer Service Representative (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College - Saskatchewan
Training Center(s)/Venue(s): North Battleford, Prince Albert, Saskatoon, Canada
  V


The Customer Service Representative Diploma program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services, and to provide skills to facilitate upward movement in their chosen profession. This program provides graduates with the necessary skills to answer enquiries and provide information regarding an establishment&,#146,s goods, services, and policies, and to provide excellent customer service when receiving orders or payments and processing requests for services.

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College - Saskatchewan
Training Center(s)/Venue(s): North Battleford, Prince Albert, Saskatoon, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Customer Service Essentials

Course Format: Classroom
School/Trainer: Academy of Learning College - Prince Edward Island
Training Center(s)/Venue(s): Charlottetown, Summerside, Canada
  V


The Customer Service Essentials course provides students with key concepts of effective customer service strategies and processes and helps them to develop core competencies for providing quality customer service. Students learn the definition of customer service, who their customers are, how to be customer service oriented, and how to manage time and stress. Students also learn how to communicate effectively with customers and manage customer relationships. The course explores common customer service pitfalls and identifies the importance associated with avoiding these. It also emphasizes the importance of gathering and responding to customer feedback, and maintaining a professional image. Students are given ample opportunity to practise, apply and develop their customer service skills through the completion of hands-on tasks. The tasks focus on identifying good and bad customer service techniques, by analyzing and responding to various customer service scenarios.

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College - Prince Edward Island
Training Center(s)/Venue(s): Charlottetown, Summerside, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.

Business Math Skills and Applications
Business Verbal Communication
Call Centre Equipment And Technology
Call Centre Telephone Sales
Introduction To Keyboarding
Job Search &, On the Job Training
Keyboard Skill Building Level 1
Microsoft Access Level 1
Microsoft Excel Level 1
Microsoft Excel Level 2
Microsoft Outlook Level 1
Microsoft Word Level 1
Microsoft Word Level 2
Team Dynamics and Personal Development
Windows 7 Level 1

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College - New Brunswick
Training Center(s)/Venue(s): Bathurst, Miramichi, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Program is open to any applicant who possesses a good command of the English language and is able to follow instructions.

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College - New Brunswick
Training Center(s)/Venue(s): Bathurst, Miramichi, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College - Manitoba
Training Center(s)/Venue(s): Dauphin, Selkirk, Steinbach, Winnipeg, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Our Customer Service training programs are also ideal for professionals who wish to enhance their existing skills in order to grow within their chosen profession.

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College - Alberta
Training Center(s)/Venue(s): Airdrie, Brooks, Calgary, Edmonton, Red Deer, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Our Customer Service training programs are also ideal for professionals who wish to enhance their existing skills in order to grow within their chosen profession.

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Downtown East Campus
Training Center(s)/Venue(s): Toronto, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College Downtown East Campus
Training Center(s)/Venue(s): Toronto, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College Thunder Bay Campus
Training Center(s)/Venue(s): Thunder Bay, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Owen Sound Campus
Training Center(s)/Venue(s): Owen Sound, Canada
  V


The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Ottawa West Campus
Training Center(s)/Venue(s): Ottawa, Canada
  V


The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

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