Customer Service Training Courses and Workshops
School(s) providing training of Customer Service Skills and Management

Customer Service Simulations
Course Format: Classroom
School/Trainer: Academy of Learning Saskatchewan [>>]
Training Center(s)/Venue(s): Estevan, Lloydminster, North Battleford, Prince Albert, Regina, Saskatoon, Swift Current, Canada

The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies....

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This course focuses on the variety of career options and opportunities available to those with call centre skills. This course will enhance the research students have already considered as they embark upon the career of a call centre representative....

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This course is designed to help people, who are currently working or are planning to work in a call centre, increase their telephone sales skills. It covers many of the sales techniques common in all sales areas, but focuses mainly on the skills and techniques unique to telephone sales....

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This course is designed to provide an overview of the call centre industry. The course explores the industry from its origins onward, with in depth explanations of the general types and organization of call centres, the wide-ranging functions and responsibilities of call centre workers, the telemarketing environment, and current tools and technologies....

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This course is designed to provide students with in depth practical and theoretical knowledge about call centre equipment and technology....

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The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas. ...

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The Call Centre Customer Service Representative Diploma program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services, and to provide skills to facilitate upward movement in their chosen profession. This program provides graduates with the necessary skills to answer enquiries and provide inform......

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Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? This workshop will help you in all of these areas, and more! How You Will Benefit: Recognize that service delivery is an individual response value. Understand how your own behavior impacts the behavior of others.......

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Power of WOW! Customer Service shows you that keeping customers satisfied is only part of running a successful business. In order to thrive in today’s economy of tight margins and sophisticates shoppers, you must move past customer satisfaction to customer loyalty and beyond. What You Will Learn in this Course: The Relationship Formula Helps participants learn to focus less on what is impo......

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The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and cha......

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