Customer Service Training Courses and Workshops
School(s) providing training of Customer Service Skills and Management

Certificate III in Customer Contact
Course Format: Classroom
School/Trainer: Australian College of Commerce and Management [>>]
Training Center(s)/Venue(s): Wollongong, Australia

In order to retain customers and increase the level of professionalism in a Customer Contact environment, representatives require a high standard of training. Call Centre employees require skills in customer service, customer support, effective team skills and reporting. They need to also learn to manage personal work priorities and establish effective work relationships. The Certifica......

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At the end of this course you will be able to: describe the principles that are important in a basic approach to customer queries; describe the type of words, inflection, tone and body language that should be used when communicating with a customer. This set of modules will prepare the reader for the exam 220-301....

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a course not just about improving your job prospects, but also about instilling confidence and a capacity for understanding why people do what people do....

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Course Outline: Interaction with customer Dealing with Complaints Aggressive Clients Competency to be achieved: Students will learn how to deal with difficult customers and solve common situations that occur in their job. ...

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Customer Service Representative consists of 5 modules, as well as role playing, and a final exam. In this course you will learn about the fundamentals of customer service, and develop core competencies for providing the WOW factor in excellent Customer Service. Course Outline: The Customer Communication Skills Telephone Skills Irate Customer Skills Positive Mental Attitude Skills ......

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This module provides a foundation for customer service and also focuses building life-long customer relationships through the development of positive customer-care approaches.The Customer Service module provides the guidelines for emerging technologies such as Internet Chat. Students will develop the foundation customer care skills needed to provide excellence in service using hands-on, interac......

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This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized. The Su......

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Introduction to the beauty, wellness and fashion from a current perspective that includes balance , hygiene, professionalism, physical presentation and ergonomics in the salon as well as the desired positive attitude necessary basic communications, problem solving special issues and challenges, consultation, listening and observational skills for in- salon communication and interaction....

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In medium-to-large organizations, relations between departments can often be less than cordial, which leads to inefficiencies and a stressful working environment. This course covers creating an effective internal customer perspective: identifying internal customers; recognizing their needs; getting feedback, and setting internal service standards. ...

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This course looks at the "how-tos" of delivering excellent customer service: dealing effectively with different customer types; recognizing your customers’ perceptions; getting feedback; handling difficult interactions; and maintaining a positive outlook....

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