Customer Service Training Courses and Workshops
School(s) providing training of Customer Service Skills and Management

Sales Management
Course Format: Classroom
School/Trainer: WWP Training Ltd. [>>]
Training Centers: London, Windsor, United Kingdom

This programme is for you if you are new to sales management, or you are an existing manager who wants to both achieve business objectives and maintain a motivated and committed sales team. Programme Focus The role of the sales manager �Leadership by example �The image of a sales manager - projecting an image commensurate with the job and the market �How the role must vary to maximi......

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Excellent customer care doesn’t happen by accident Wherever there is excellent customer care, you can be sure that it is underpinned by a precisely planned strategy, which encompasses team work and both staff and customer relationship management. Programme Developed For This programme is for you if you are striving to provide gold standards in customer service. It is designed specifi......

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Maintain your relationships and increase sales The ultimate goal for any sales professional is to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisation’s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a strategy ......

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Building relationships and facilitating win-win outcomes Modern selling is becoming increasingly sophisticated and multi-layered. Whether business-to-business or business-to-customer, the successful salesperson understands that selling today incorporates people, behaviour, business, communications, personality and psychology, self-awareness, attitude and belief. The role of the modern salesp......

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Learn how to stimulate interest and avoid resistance The first few seconds of any telephone sales call are vital. If you don’t grab your prospect’s interest and attention in that time, you may lose it completely. Programme Developed For This programme is for you if you are new to selling products and services on the telephone and want to learn the essential telephone selling skill......

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You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment �and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is ther......

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Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. Programme Developed For his programme is if you if you need to increase your awareness of customer relationship building, ......

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A one-day course. Topics covered: Why do we lose customers? Survey results. Exercise How does your organisation rate customer care? How do you rate customer care? Exceed Customers�expectations. Quality v. total quality issues. The costs of losing customers. Prevention is better than cure. Customer feed-back survey. Case studies. Handling complaints. Solve the prob......

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This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus. Customer dissatisfaction often arises when the technical professional i......

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The course is for people who are interested in improving their customer service, administration and management skills. Entry Requirements: You should be employed in a suitable workplace and you will need to attend an interview. If you have any questions about whether this course is right for you, please ask Admissions for advice About the course You will study various aspects of custome......

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