IPCC Training Courses and Workshops
School(s) providing training of IP Contact Centre

DIPLOMA IN TAXATION LAW (DTL) 5 MONTHS
Course Format: Classroom
School/Trainer: Lexprudentia [>>]
Training Center(s)/Venue(s): pune, india

OUR USP �Centrally Located in Deccan PUNE the Oxford of the East. �State of Art Education Systems �Personalized Attention �Part time Courses �Special Coaching for students enrolled in DTL (Pune University) ...

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Call center customers use Cisco® Enterprise IP Contact Center/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco® ICM scripting provides the tools needed to translate an organization s business rules for customer contacts into call-routing logic. In the Cisco® IPCC Advanced Scriptin......

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The Cisco Systems® Customizing ICM/IPCC Reports workshop is designed to provide students with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, participants familiar with traditional ICM installations can also benefit from the topics covered. In order to lay the......

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Formerly Cisco® ICM and Cisc® IPCC Project Engineering course, the Cisco® IPCC/ICM Deployment Methodology course teaches Cisco® deployment methodology for the planning, design, and implementation phases of Cisco® IPCC Enterprise Edition 5.0 and Cisco® ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco® best practices in the success......

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Call center customers use Cisco® IP Contact Center Enterprise/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco ICM scripting provides the tools needed to translate an organization’s business rules for customer contacts into call routing logic. In the Cisco IPCC Enterprise Advanc......

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The Cisco? IPCC Advanced Reporting class curriculum addresses technical aspects of reporting in the Cisco Intelligent Contact Management (ICM) IP Call Center (IPCC) reporting environment. Although focused on IPCC implementation, participants with traditional installations also benefit from the course. To lay the groundwork necessary for advanced reporting concepts, the course provides a detaile......

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The Cisco IPCC Enterprise PPDIOO workshop is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Centre (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case. St......

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Call-center customers use Cisco IP Contact Center (IPCC) Express Edition as an integrated, full-featured solution for managing customer voice contacts with all the benefits of the converged Cisco IP Telephony architecture. In the Cisco IPCC Express Deployment & Advanced Scripting course, students work through a real-life scenario to plan, deploy, and configure an IPCC Express solution. The co......

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This 10-day course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have no prior knowledge of the different products combined in this solution: ICM, Call Manager and CVP. This course is based on the 7.0 ICM Release, the CCM 4.1 Release, and CVP 3.1. This is a customized course offering knowledge gained from ICM version 7 product training as well as......

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icm accelerated is a 5 day, instructor-led course that combines icm product training part 1 (icmpt1) and icm product training part 2 (icmpt2). this course provides an understanding of icm system terminologies, features, functions, components, and capabilities. the course will cover icm configuration, scripting, and tools. during the extensive course labs, students add a contact center, complete......

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