IPCC Training Courses and Workshops
School(s) providing training of IP Contact Centre

IPCC Express and IP-IVR Deployment (CRSD) v3.1
Course Format: Classroom
School/Trainer: Advanced Network Information, Inc. [>>]
Training Centers: San Jose, United States

TheIPCC Express and IP-EVR Deployment (CRSD) 3.1 Training provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of IP IVR and IP ICD as a contact center solution. Tasks include planning, installation, configuration, troubleshooting and application creation. The investment for this 5 day trainin......

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IPCC Express and IP-IVR Deployment is an instructor-led course presented by training partners to Systems Engineers, Cisco AVVID Partners, and customers who will be charged with deploying the Customer Response Solutions (CRS) product. This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Centre deployment. This includes the deployment......

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This bootcamp is intended for personnel who will implement, configure and support the Cisco IPCC Product. Course Content Configuration & Scripting, Reporting & Monitoring, Blended Agent. ICM Deployment Planning, ICM Functional Description, ICM 5.0 Third Party Software. Installing NAMSP Instance, Configuring NAMSP. Installing ACME Instance, Configuring ACME. Installing BUZCO Instance......

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The Cisco IP Contact Center Product Training (IPCCF) course is intended for personnel who will implement, configure and support the Cisco IP Contact Center (IPCC) Product but have already attended training on the Intelligent Contact Management (ICM) Product. This course is based on ICM 5.0, CallManager 3.3 and Cisco Customer Response Solution (CRS) 3.1. Objectives After finishing this m......

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The IP Contact Center (IPCC) Bootcamp course consists of two parts - the Intelligent Contact Management / Network Applications Manager (ICM/NAM) and the IPCC. The ICM/NAM part of the training covers the ICM/NAM theoretical structure, call-flow in pre- and post-routing environments, configuration, basic scripting, basic reporting as well as process intercommunication and troubleshooting. T......

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This course provides ICM System Administrators, Maintenance personnel and Cisco partners the knowledge and experience necessary to install, set-up, support and troubleshoot the Cisco ICM/NAM system. Students will install and configure: Windows 2000 SQL Server, InfoMaker, and associated Service Packs along with the Cisco ICM software including the optional products for SQL Gateway; Application G......

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The Cisco ICM/NAM Product Training (ICMPT) course is intended for personnel within the call center environment who will have day to day interaction with the ICM/NAM products from Cisco. The course covers ICM/NAM configuration, basic scripting, and basic reporting as well as an overview of the ICM product, routing, pre, post and translation routing. Objectives After finishing this module......

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The Cisco Customer Response Solutions (CRS) Deployment course (CRSD) provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Cisco IP Interactive Voice Response (IP IVR) and Cisco IP Integrated Contact Distribution (IP ICD) as a contact center solution. Tasks include planning, installation, config......

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The IPCC, ICMPT & ICMSA courses have been combined in to an intensive 10-day course. This fast track programme incorporates ICMPT 5.0, ICMSA 5.0, and IPCCF. This course is based on ICM 5.0 release plus CallManager 3.3(2) and CRS 3.0 (IPVR) Learn How To Discuss the components and operation of an IPCC environment to block level. Install, configure and script a simple ICM system to reflect ......

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This 5-day course is intended for personnel who will implement, configure and support the Cisco IPCC Product and have prior knowledge of the different products combined in this solution: ICM, Call Manager, IPIvR This course is based on the ICM v5.0, CallManager 3.3 and CRS (IPIvR) 3.1. Learn How To Accurately explain the IPCC solution concept. Identify solution models and their issues.......

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