IPCC Training Courses and Workshops
School(s) providing training of IP Contact Centre

Cisco IPCC Express Deployment and Advanced Scripting
Course Format: Classroom
School/Trainer: Fast Lane c/o Mira Telecomunicaciones, S.L. [>>]
Training Center(s)/Venue(s): Barcelona, Madrid, Spain

After completing this course the student should be able to: Develop a technique for reviewing business rules to determine the deployment plan Review a hardware/software order sheet based on the business rules Deploy a CRS server with IPCC Express enhanced licensing Deploy and administer supervisor and agent desktop solutions Configure Cisco switches to allow for silent monitoring of agen......

Course description>>

 

After completing this course the student should be able to: Develop a technique for reviewing business rules to determine the deployment plan Review a hardware/software order sheet based on the business rules Deploy a CRS server with IPCC Express enhanced licensing Deploy and administer supervisor and agent desktop solutions Configure Cisco switches to allow for silent monitoring of agen......

Course description>>

 

After completing this course the student should be able to: Develop a technique for determining the business rules that dictate the delivery of calls within a call center Convert business rules into a call-flow design based on the requirements Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop Recognize ho......

Course description>>

 

This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina......

Course description>>

 

After completing this course the student should be able to: Develop a technique for reviewing business rules to determine the deployment plan Review a hardware/software order sheet based on the business rules Deploy a CRS server with IPCC Express enhanced licensing Deploy and administer supervisor and agent desktop solutions Configure Cisco switches to allow for silent monitoring of agen......

Course description>>

 

After completing this course the student should be able to: Develop a technique for determining the business rules that dictate the delivery of calls within a call center Convert business rules into a call-flow design based on the requirements Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop Recognize ho......

Course description>>

 

This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina......

Course description>>

 

After completing this course the student should be able to: Develop a technique for reviewing business rules to determine the deployment plan Review a hardware/software order sheet based on the business rules Deploy a CRS server with IPCC Express enhanced licensing Deploy and administer supervisor and agent desktop solutions Configure Cisco switches to allow for silent monitoring of agen......

Course description>>

 

After completing this course the student should be able to: Develop a technique for determining the business rules that dictate the delivery of calls within a call center Convert business rules into a call-flow design based on the requirements Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop Recognize ho......

Course description>>

 

This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina......

Course description>>

 

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