IPCC Training Courses and Workshops
School(s) providing training of IP Contact Centre

Cisco IPCC Express Deployment and Advanced Scripting
Course Format: Classroom
School/Trainer: Fast Lane Australia [>>]
Training Center(s)/Venue(s): Sydney, Australia

After completing this course the student should be able to: Develop a technique for reviewing business rules to determine the deployment plan Review a hardware/software order sheet based on the business rules Deploy a CRS server with IPCC Express enhanced licensing Deploy and administer supervisor and agent desktop solutions Configure Cisco switches to allow for silent monitoring of agen......

Course description>>

 

After completing this course the student should be able to: Develop a technique for determining the business rules that dictate the delivery of calls within a call center Convert business rules into a call-flow design based on the requirements Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop Recognize ho......

Course description>>

 

This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina......

Course description>>

 

After completing this course the student should be able to: Develop a technique for reviewing business rules to determine the deployment plan Review a hardware/software order sheet based on the business rules Deploy a CRS server with IPCC Express enhanced licensing Deploy and administer supervisor and agent desktop solutions Configure Cisco switches to allow for silent monitoring of agen......

Course description>>

 

This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combinat......

Course description>>

 

Cisco Customer Response Solutions (CRS) Deployment is an instructor-led course presented by training partners to Systems Engineers, Cisco AVVID Partners, and customers who will be charged with deploying the Customer Response Solutions (CRS) product. Cisco IPCC Express & IP IVR Deployment (CRSD) 4.0 course provides the student with hands-on experience and knowledge of tasks typically perform......

Course description>>

 

After completing this course the student should be able to: Learn about CRS products to enable a design for end users Install and configure a CRS Engine and CRS Editor Configure the CallManager to support CRS Applications Develop IP-IVR and IP ICD applications, workflows Build and troubleshoot a Contact Center application Configure the ICD Desktop Enterprise to facilitate screen pop......

Course description>>

 

IPCC Express and IP-IVR Deployment is an instructor-led course presented by HBFITES to Systems Engineers, Cisco AVVID Partners, and customers who will be charged with deploying the Customer Response Solutions (CRS) product. This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of IP IVR......

Course description>>

 

This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combinat......

Course description>>

 

This course provides a foundation for Cisco’s Intelligent Contact Management (ICM) product including basic scripting and reporting. It provides hands-on experience and knowledge needed for Cisco IP Contact Center (IPCC) deployment and maintenance. This course is intended for personnel who will implement, configure, and support the Cisco IPCC Enterprise Product in a call center environment.......

Course description>>

 

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