Knowledge Management Training Courses and Workshops
School(s) providing training of

CRM and Knowledge Management
Course Format: Classroom
School/Trainer: NITIE [>>]
Training Center(s)/Venue(s): Mumbai, India

Overview of CRM, e-CRM and Knowledge Management Business Process Models and e-CRM, Five Engines of e-CRM E-channel Management, Call Centre Management Implementing e-CRM in an organisation KM system analysis, design and implementation Measuring Return of Investment (RoI) and Performance...

Course description>>

 

Understand the critical success factors involved in introducing knowledge management Delegates will: Examine how to structure activities aimed at creating their own KM strategies Understand the importance of getting staff involved Gain insights into how to identify their organisation¡¯s knowledge areas Steps involved in creating a knowledge management strategy Learn how the compon......

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Knowledge Management is a key concept framework for organisations that wish to achieve higher levels of cohesion and performance. It develops from the premise that all action is determined by decisions and that the quality of decision making is a direct function of the knowledge that is applied to it. Knowledge management is the broad term to describe a wide range of initiatives that help manag......

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This training course provides support center supervisors, managers, and directors with a set of practical methods for gathering, storing and maintaining, and successfully re-using information. In today’s fast-paced support industry, it is critical to know how to leverage your organization’s information through proper management. The Knowledge Management Foundations training course......

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This course explores key knowledge management and organizational learning concepts and techniques that are critical to business, individual, and organizational performance. As technology and the network economy drive businesses to compete under continuously accelerating rates of change in technology, business leaders must incorporate knowledge management and learning into their organization¡¯s a......

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One of the greatest assets of your organisation is the knowledge that you have about your products, services, processes, technology and customers. Often this knowledge is only fully valued when people leave your organisation taking their knowledge and information with them. ...

Course description>>

 

This course provides strategies and techniques for effective collection, analysis and use of information in the workplace. Frontline Managers are an important contributor and user of information. Their competency in identifying, acquiring, analysing and using appropriate information plays a significant part in the effectiveness of the organisation¡¯s performance in a competitive environment. ......

Course description>>

 

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