LAN Training Courses and Workshops
School(s) providing training of Local Area Network

Facilitation Skills
Course Format: Classroom
School/Trainer: McMillan Staff Development [>>]
Training Center(s)/Venue(s): Canberra, Australia

Skilled facilitation enables groups to develop plans, overcome problems, make decisions and find common agreement in a more effective manner than they would normally do. This course will teach participants how to perform as facilitators who can effectively draw out and process participant input for the purpose of moving a discussion forward. Learning Outcomes By the end of this course partic......

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Emotional Intelligence is the ability to understand and manage one’s own emotions and those of others. In this Emotional Intelligence training course, participants will learn the techniques that help develop self awareness, self management and other emotional intelligence dimensions. Learning Outcomes By the end of this course participants will be able to: �Learn the business case for......

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Delegation allows your staff to use and develop their skills and knowledge to the full potential. Without delegation, you lose their full value. The objective of delegation is to get the job done by someone else and develop the skills of your staff. To enable someone else to do the job for you, you must ensure that: �They know what you want �They have the authority to achieve it �Th......

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The Dealing with Change course will assist participants to better manage the change process. This course will introduce participants to the critical elements of effective change management. The practical steps of planning and implementing change will be covered. The emphasis on the course will be on the people management aspects of the change process. Learning Outcomes By the end of this......

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Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth. This program is designed to work through the key areas of success in customer service: â€?Identifying your clients â€?Identifying your clientsâ€?needs and how that matches what you have to offer â€......

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Creating a positive culture in the workplace is an essential training course for team leaders and managers. They will learn what it takes to make their organisation a great place to work. This course delivers the crucial tools and techniques necessary for successfully creating and maintaining a positive culture in the workplace. The course covers how to make organisational change work �how t......

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This course has been designed to help participants identify potential signs of conflict and deal with them head-on. Conflict can be a very problematic issue in the workplace and needs to be addressed in order to minimise its effects and bring about positive outcomes. This course will benefit everyone in the workplace, particularly those who are faced with conflict, as well as those who are r......

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Coaching is an approach to assisting other, usually less experienced, in acquiring new or additional skills and in improving their performance. Coaching is used with learners who need direction and supervision because they may be inexperienced in some areas. Coaching also provides support and praise to build self-esteem and involvement in decision making. Effective coaching also enables the e......

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Making informed decisions about your career is an important step in the transition from school or university to work or from one job to another. This Career Development course can help you to clarify important career issues and assist you with your career decisions. You will analyse your skills, personality and values as well as identify possible career options. After completing your se......

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This course provides participants with the necessary skills and knowledge to build and maintain effective workplace relationships. Understanding work preferences and behavioural styles is a critical component in any relationship and at the course the DISC Model is used as a basis for focussing on enhancing understanding of individual’s approaches to work and how they relate to oth......

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