Notes Training Courses and Workshops
School(s) providing training of Notes/Domino

How to Handle Irate Callers Workshop
Course Format: On-site
School/Trainer: Reflective Keynotes Inc. [>>]
Training Center(s)/Venue(s): Toronto, Canada

In this workshop, your Agents and Managers will learn: The emotional states of the caller and the Agent during an irate call or escalation Three rapport-building techniques to calm irate callers Five questioning skills that will gather more information, so you can resolve the client’s issue and soothe hurt feelings Active listening skills to make the client feel heard Ho......

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This workshop covers: The five most common mistakes people make when dealing with a Call Centre audience (even one of these mistakes will cause Agents to lose interest) Five techniques for running a productive team huddle Ten questions to stimulate discussions at meetings and create Agent buy-in The five most common Call Centre audience objections and how to pre-empt them How......

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In this workshop, your Managers will learn how to: Implement the best practices used by high performing sales call centers Motivate their team through rewards and recognition Overcome an Agent’s "sales reluctance" Observe and evaluate their Agent’s sales skills Use "60-Second Coaching" techniques to boost their Agent’s sales performance ......

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In this workshop, you will learn to: Identify three key ideas behind a philosophy of "Sales through Service" Transition from a service call to a sales call Use questioning and active listening skills to determine the client’s needs State the benefits of your product or service from the client’s perspective, using key phrases that increase a caller’s likelihood......

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Lotus Notes 5 Application Development. After completing this tutorial you will be able to utilize the Lotus Domino Designer to create a custom application using forms and views. You’ll be able to create a navigator to make your application more user-friendly. And, you’ll be able to use commands and formulas to add functionality to your forms and views. ...

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This online course aim to provide students undertaking this program with the strategies, skills and knowledge to successfully use all aspects of this program with the added benefit of inbuilt testing throughout the course if required. For all but a few courses students can apply for a results based certificate, ONLINE, at the completion of their course. It is necessary to complete all modules f......

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Online courses are available 24 hours per day, 7 days a week, all year round from any computer with access to Internet Explorer at home, Internet Cafe or local library. Students can enrol at anytime of the year except between 14th December and 14th of January....

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All course aim to provide students taking using the online method of training with the strategies, skills and knowledge to successfully use each program that is included in the following modules or features: Lotus Notes 4.6 Using Notes Mail Using Calendar and Databases Lotus Notes 6.5 Mail Calendar, To Do Lists and Address Books Databases Managing and Enhancing Documents Advanced No......

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Skillgate Learning Centres has many years of practical expertise in providing eLearning solutions. Over the recent years Skillgate has incorporated new technologies into its product offering that enable corporations to effectively deliver eLearning programs to their staff. Skillgate can support learners through a range of eLearning and blended solutions across the full range of Microsoft Of......

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In this course, students will use Notes 7 to send and receive mail messages, schedule appointments and meetings, maintain a list of contacts, and keep track of tasks. Outline: Lesson 1: Getting Started with Notes - Log On to Notes - Change Notes Password - Use Notes Help - Lesson 2: Creating Email Messages - Compose an Email - Address an Email - Send an Email -......

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