Outsourcing Training Courses and Workshops
School(s) providing training of Outsourcing Management

Resource Management Workshop
Course Format: Classroom
School/Trainer: QAI India Limited [>>]
Training Center(s)/Venue(s): New Delhi, India

This workshop will help participants: Appreciate the importance and business benefits of resource management - telecom and staff Understand the key drivers and planning framework of contact centers resources Identify data requirements for optimal resource utilization Comprehend and use tools for forecasting, determining capacity and staffing requirements, scheduling and real time m......

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This workshop will help participants: Appreciate the Business Benefits of Metrics Based Management Derive a Dashboard of Metrics from Key Business Drivers Understand Operational Definitions of Commonly Used Metrics Prepare a Base for Collecting and Organizing Data Use Tools and Techniques to Analyze Data Convert Metrics to Meaningful Actions for Consistent Delivery and Improvement ......

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A growing number of clients rely on Customer Contact Centers to manage mission-critical processes. Every minute customer service providers witness hundreds of ’moments of truth’ that impact their client’s business. It makes it essential for them to have the processes to religiously measure, track and improve the quality of the work they do. This course is designed to sensitize ......

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QAI offers the MINITAB training course that teaches you how to use the software in context of using the Six Sigma tools. The course is designed and delivered by Six Sigma experts. It is designed to provide learning not only on the use of MINITAB, but also on how and when to use a variety of statistical problem-solving techniques. Six Sigma practitioners, who have already completed MINITAB tr......

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BPO Units and Customer Contact Centers (IT Enabled Services) need a very tight control over processes and a disciplined improvement path. The management approach has to be rigorous, customer oriented and data-driven in order to achieve measurable business results. Thanks to technology, the ITES industry has easy access to data. However the real challenge is to uncork the genie that is resident ......

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Customer Contact centers and BPO units (IT enabled Services) need a very tight control over processes and a disciplined improvement path. The management approach has to be rigorous, customer oriented and data-driven in order to achieve measurable business results. Thanks to technology, the BPO industry has easy access to data. However the real challenge is to uncork the genie that is resident i......

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Six Sigma is a Management Philosophy for systematically enhancing the capability of business processes by: - Meeting /exceeding customer expectation - Reducing Process Variability - Developing competency organization wide - Helping managers to take decisions in an objective and data driven manner. Six Sigma provides tangible financial benefits, and is a constant journey towards excellence ......

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COPC-2000® High Performance Management Techniques PERSPECTIVE - Overview of COPC(SM) and Six Sigma and how they work together - The foundation of high performance - Service, Quality and Cost. PLANNING - Focuses on providing appropriate leadership and planning to achieve objectives. PERFORMANCE - Focuses on collecting and measuring performance data, achieving results and performance......

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The COPC Registered Coordinator Training workshop is designed to teach the skills necessary to effectively implement the COPC-2000® CSP Standard in your organization, maximize operational performance, improve vendor selection and management capabilities, and achieve higher levels of client and end-user satisfaction. The training program provides the necessary tools to enable participants to......

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The objectives in developing and promulgating the COPC -2000® CSP Standard (COPC Standard) are twofold: To define management and operational requirements for Customer Service Providers (CSP’s) to ensure that the services provided by the CSP meet the CSP’s clients’ and end users’ expectations. To provide CSPs with a framework within which they can define and implement im......

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