Personal Development Training Courses and Workshops
School(s) providing training of

Assertiveness Skills Workshop
Course Format: On-site
School/Trainer: Track Training Services (UK) Ltd. [>>]
Training Center(s)/Venue(s): Gnosall, United Kingdom

By the end of the workshop delegates will be able to: Deal firmly and convincingly with others. Handle aggression without becoming aggressive. Recognise the three basic behavioural options. More readily achieve your needs/requirements in a variety of workplace situations. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. Understanding the di......

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By the end of the workshop delegates will be able to : Understand the absolute need for clear communication. Agree and practise the key skills required. Identify a range of business communication methods and highlight the strengths and weaknesses of each. Produce a Personal Improvement Plan. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. ......

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The ability to stand and deliver your message confidently is essential for success in business today. Participants attending this short course will find it covers practical means for presenting a message effectively, no matter what size of audience. Topics Covered We workshop through a five step presentation process crafting a specific presentation that is relevant for each participant: ......

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Stress is a requirement for being human; we need it to survive. Humans developed stress hormones as a way of surviving with the sabre-toothed tigers! It allows us very quickly to flood our bodies with hormones such as adrenaline and cortisol and make those snap decisions - ’Fight’ / ’Flight’ / ’Freeze’ / ’Fright’ or ’Faint’ responses. Stress......

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Making an employment appointment can be tricky, and this is especially true in turbulent times. How can you be sure that you are selecting the right person for the job? Using selection interview knowledge, skills and techniques enhances the likelihood of better selection decision-making. This workshop provides a working knowledge of these skills and techniques within two structured interview fr......

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To assist all staff maintain a professional approach in successfully dealing with a range of complaints from service users, their families and other parties. This course will involve some group working in a workshop situation. It is designed mainly for owners; managers and senior staff but will be of value to anyone who comes into contact with members of the public and service users Cours......

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Most of us feel that there are just too few hours in the day and wish that we could get on top of the paperwork and have a clean start in the morning. The incentive is there, but somehow it never seems to work out the way we hope. Whatever plans we make seem always to be confounded by interruptions, by changes to priorities and the sheer difficulty of getting started. By rushing from task to......

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Meetings are a crucial element of business yet many meetings fail to meet the objectives of the attendee or to serve a useful purpose. Meetings are often treated as social gatherings without any structure or format. Attendees arrive, talk about a subject and leave. Soon after the meeting everyone has forgotten why the meeting was held. This workshop encourages learners to take a structured a......

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The time of the MANAGER has come to an end. Managers are non-creative, non-productive and most don’t add value. In today’s rapidly changing environment the ingredients for being successful are in providing added value - to provide for the customer goods or services - quicker, cheaper and at higher quality - what’s needed - inspirational leaders. This fast moving workshop will ......

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This Time Management training course is designed to help participants develop their skills in time management to achieve more effective results in less time. Time management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome stress. Time Management Training Course Objectives: Th......

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