Technical Support Training Courses and Workshops
Schools providing training courses, certificates, deplomas or degree programs of Technical Support

End-user Support
Course Format: Classroom
School/Trainer: Pulaski Technical College [>>]
Training Center(s)/Venue(s): Little Rock, United States

The End-user Support option is designed for students who are interested in supporting desktop computing users. Students in this option develop skills in PC maintenance and repair; operating system configuration, maintenance and security; network connectivity troubleshooting; and customer service....

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This certificate is designed to provide lower level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls, and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communicat......

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This program prepares students to enter the exciting and challenging field of Information Technology. Armed with a solid core of information technology skills, students are prepared to enter the workforce as computer support specialists providing technical support, assistance, and advice to individuals and organizations that depend on information technology. Student Learning Outcomes Grad......

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This course provides an introduction to help desk concepts and procedures, which include help desk operations, technology and information components, as well as help desk setup, customer support and resources...

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Computer Specialists provide technical assistance to computer users by answering questions, resolving computer problems, and by helping to maintain computer systems throughout an organization. According to the Bureau of Labor Statistics, U.S. Department of Labor, computer specialists “must have strong problem-solving, analytical, and communication skills because troubleshooting and helping othe......

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Delegates will be able to: •Recognise the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organisation’s customer base. •Focus on the customer so that the individual is motivated to return. •Handle complaints so that customers are satisfied. •Deliver excellent customer service on the telephone so that customers have a pos......

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As a specialist in this field, you will perform a variety of administrative and computer support tasks. Your duties might include creating presentation materials for your team members or troubleshooting problems with computer hardware and software. No matter what position you hold, your Heald degree will help prepare you for great success in the workplace. You’ll get more than career t......

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Expanding on the Help Desk Certificate, this advanced certificate takes you to a higher level by introducing advanced network and server planning and configuration. This is the next logical step for anyone wanting to assume a more senior IT role. George Brown College has partnered with LearnKey Training to offer you this dynamic and engaging self-paced learning experience....

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A PC technician is responsible for installing and maintaining PCs and assisting PC users. This initial 29.5 week class prepares students for jobs on a help desk or as a computer support specialist....

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